Shane Hobson
Henderson,NV
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Majestic Courier Company
11.2019 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Wrote sales slips and sales contracts.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
Prior Authorization Specialist
RDI Connect
03.2022 - 02.2023
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
Education
GED -
Clark County Adult Education
Las Vegas, NV06.2024
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Positive and Constructive Feedback
- Decision-Making
- Training and mentoring
- Customer Relations
- Team Development
Timeline
Prior Authorization Specialist
RDI Connect
03.2022 - 02.2023
Customer Service Supervisor
Majestic Courier Company
11.2019 - Current
GED -
Clark County Adult Education
Similar Profiles
Lisa CrncicLisa Crncic
Accounts Receivable/Collections Specialist at Majestic Mable and Glass CompanyAccounts Receivable/Collections Specialist at Majestic Mable and Glass Company
Farhan SiddiquiFarhan Siddiqui
Storekeeper at TRACKON - Courier CompanyStorekeeper at TRACKON - Courier Company
Gurjot KaurGurjot Kaur
Supervisor at Chitchats Courier CompanySupervisor at Chitchats Courier Company