Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shane Ingraham

HEMPSTEAD

Summary

Dynamic airport operations professional with a solid background coordinating commercial, and private aircraft movements. Works effectively in high-pressure environments. Endlessly works to promote personal safety and protection of company assets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fleet Service Agent

American Airlines
10.2021 - Current
  • Observe safe ground-handling procedures during the aircraft unloading and loading process.
  • Assist with record keeping and documentation to ensure correct routing of baggage.
  • Identify opportunities to improve customer experience and increase satisfaction.
  • Work in small teams to complete daily tasks.


Airport Operations Supervisor

United Airlines
03.2020 - 10.2021
  • Provide leadership and oversight of below-the-wing operations. This includes daily resources planning, reviewing metrics, audits, and ramp oversight.
  • Supported cross-functional initiatives within the airport organization by collaborating with other supervisors on joint projects aimed at enhancing overall operational efficiency.
  • Supervision of unionized employees.
  • Conduct investigations as appropriate into performance, safety (damages and injuries), complaints and other work issues.


Ramp Duty Manager

Dnata (Formerly Known as Ground Service Intl, GSI)
02.2015 - 03.2022
  • Provide technical guidance and interpret company guidelines and procedures to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently.
  • Serve as a liaison between company and airline shareholders.
  • Overseeing, training and mentorship of ramp supervisors.
  • Prepare, maintain and update appropriate paperwork for arrival and departure of flights (Narrowbody, and widebody).

Education

Bachelor of Science - Aviation Administration

SUNY Farmingdale
Farmingdale, NY
05-2017

Skills

  • Airfield operations management
  • Strategic planning
  • Computer-literate with extensive hardware and software proficiency

Certification

Private Pilot- Instrument Rated

(260 Total Time, Commercial Pilot license pending )

- Academy of Aviation, Farmingdale, NY

Timeline

Fleet Service Agent

American Airlines
10.2021 - Current

Airport Operations Supervisor

United Airlines
03.2020 - 10.2021

Ramp Duty Manager

Dnata (Formerly Known as Ground Service Intl, GSI)
02.2015 - 03.2022

Bachelor of Science - Aviation Administration

SUNY Farmingdale

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