Shane James
Mackinac Island
Summary
Versatile and Reliable Hospitality Professional
Hardworking and dependable team player with hands-on experience as a server, houseman, and housekeeper in fast-paced hospitality environments. Known for delivering top-quality service, maintaining clean and organized spaces, and supporting smooth daily operations in both front-of-house and back-of-house roles. Skilled in anticipating guest needs, resolving issues efficiently, and creating a welcoming atmosphere. Brings strong attention to detail, a positive attitude, and a commitment to excellence in every task—whether working independently or as part of a team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeper/Houseman Supervisor
The Inn at Stonecliffe
Mackinac Island
04.2025 - Current
Houseman/Room Attendant
The Inn at Stonecliffe
Mackinac Island
04.2025 - Current
- Assisted in setting up meeting spaces for events or conferences.
- Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Cleaned bathrooms including toilets, sinks and mirrors on a daily basis.
- Stocked housekeeping carts with supplies before each shift.
- Assisted Housekeepers in changing bed linens when needed.
- Provided assistance with moving furniture or heavy objects when necessary.
- Ensured that all public areas were presentable at all times.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
Restaurant Waiter
Ocean Coral Spring
12.2024 - 04.2025
- Took accurate food and drink orders.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Housekeeping Room Attendant/Houseman
The Inn At Stonecliffe Mackinac Island
Mackinac Island
04.2024 - 11.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Steward
Moon Palace Jamaica
08.2023 - 03.2024
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
Bell-Hop/Man
Grand Bahia Principe Jamaica
05.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Server
Grand Bahia Principe Jamaica
06.2022 - 06.2023
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Houseman/Housekeeping
Grand Bahia Principe Hotel
09.2021 - 03.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
Driver
Self Employed
03.2019 - 08.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Houseman/Housekeeping
Club Riu Ohco Rios Jamaica
08.2016 - 06.2019
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
Server
Jewels Dunn’s River Jamaica
04.2014 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Telephone Technician
Flow
11.2013 - 12.2014
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Improved customer satisfaction by promptly addressing telephone system issues and providing effective solutions.
Education
Runaway Bay Heart
12.2013
Brown’s Town community College
12.2013
Marcus Garvey Tech High School C.A.P
12.2012
Marcus Garvey Tech High School
12.2010
Skills
- Fiber Optic Splicing
- Guest Seating
- Strong Work Ethic
- Guest Engagement
- Floor polishing
- Heavy Lifting
- Interior and exterior cleaning
- Rug and Carpet Cleaning
- Basic cooking techniques
Affiliations
I AM GRATEFUL FOR THE LIFE I HAVE WHILE PURSUING THE LIFE I DESERVE.
I LEAVE BEHIND ANYTHING THAT DIDN’T GO WELL TODAY AND WELCOMING A NEW BEGINNING TOMORROW.
Qualification
English A, II, Office Admin., III, Principles Of Business, III, City & Guilds Math, PASS, Social Studies, pending, Mathematics, pending, True
Area Applied For
Best suits my résumé
Awards
- Housekeeping Certificate
- Foods preparation Certificate
- City & Guilds Math’s Certificate
- Student Council Representative, Marcus Garvey Tech High School
- Mixology Certificate, Runaway Bay Heart
Objectives
To achieve a position in a progressive company where I can transcend to my fullest potential, while learning and gain experience at the same time.
Certification
CITY&GUILDS MATHS
Timeline
Housekeeper/Houseman Supervisor
The Inn at Stonecliffe
04.2025 - Current
Houseman/Room Attendant
The Inn at Stonecliffe
04.2025 - Current
Restaurant Waiter
Ocean Coral Spring
12.2024 - 04.2025
Housekeeping Room Attendant/Houseman
The Inn At Stonecliffe Mackinac Island
04.2024 - 11.2024
Steward
Moon Palace Jamaica
08.2023 - 03.2024
Bell-Hop/Man
Grand Bahia Principe Jamaica
05.2023 - 12.2023
Server
Grand Bahia Principe Jamaica
06.2022 - 06.2023
Houseman/Housekeeping
Grand Bahia Principe Hotel
09.2021 - 03.2023
Driver
Self Employed
03.2019 - 08.2021
Houseman/Housekeeping
Club Riu Ohco Rios Jamaica
08.2016 - 06.2019
Server
Jewels Dunn’s River Jamaica
04.2014 - 06.2017
Telephone Technician
Flow
11.2013 - 12.2014
Runaway Bay Heart
Brown’s Town community College
Marcus Garvey Tech High School C.A.P
Marcus Garvey Tech High School