Shane Jordan
Chattaroy,WA
Summary
Accomplished business owner and lead installer with a proven track record at Granite Mountain Construction LLC and McVay Brothers Siding and Windows. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong project management and communication skills. Achieved top customer satisfaction ratings and significantly improved productivity, demonstrating a keen ability to lead and innovate.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 17 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
17
17
years of professional experience
Work History
Owner
Granite Mountain Construction LLC
09.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Lead Installer
McVay Brothers Siding and Windows
06.2007 - 09.2019
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Streamlined installation processes for increased productivity and faster project completion.
- Loaded and unloaded building materials used for construction.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Installed various window types in both residential and commercial buildings.
- Top customer satisfaction rating.
Education
High School Diploma -
Mt. Spokane High School
Mead WA 06-2017
Skills
- Verbal and written communication
- Business Operations
- Project estimating
- Marketing
- Bidding processes
- Sales oversight
- Profit and loss analysis
- Design coordination
- Marketing tactics
- Effective leader
- Scheduling
- Project Management
- Purchasing and planning
- P&L Administration
- Conflict Resolution
- Time management abilities
Timeline
Owner
Granite Mountain Construction LLC
09.2019 - Current
Lead Installer
McVay Brothers Siding and Windows
06.2007 - 09.2019
High School Diploma -
Mt. Spokane High School
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