Shane Martin
Elizabeth,CO
Summary
Assertive Site Manager with over 20 years of extensive experience in the Telecom Industry. Effective leader, promoting teamwork and safety. Proven history of detail-oriented work and quick problem-solving. Educated in OSHA safety requirements and construction management. Skilled in budgeting, quality control and industry best practices. Honest, result driven and dedicated to building positive rapport with clients and vendors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Construction Support Specialist
DISH Network (Boost)
2022.09
- As part of the DISH Wireless Process and Standards and Market Engagement Team’s, I support all markets in 5G deployment through construction standards and process education, BOM/CD reviews, and cross-functional problem-solving.
- Serve as a primary contact for regional construction activities, including CD and BOM review and site troubleshooting.
- Educate internal and market resources on DISH construction standards and processes.
- Proactively identify and recommend improvements to regional processes to reduce cost and improve quality.
- Lead lessons learned sessions and provide actionable feedback to improve national construction strategies.
- Collaborate with stakeholders to streamline part requests and resolve implementation pain points.
- Managing multiple programs and processes throughout the build plan. Kitting and shipping, GC charge back program, Supplemental BOM and Fault reports, 5G Triage, 28 GHZ program
- RF propagation basics and antenna alignment
- Site civil & structural requirements for telecom installations
- Tower climbing/safety oversight and fall-protection protocols
- Power systems: UPS, backup generators, rectifiers
- Grounding & lightning protection for microwave sites
- Equipment rack layout, cabling (fiber/coax) and splice coordination
- Site surveys, build plans, as-built documentation
- Permit acquisition and code compliance (local/state/NEC)
- Small cell and macro site integration knowledge
- Test & measurement: spectrum analyzers, OTDR, power meters
Regional Support Representative
Stone Resource (DISH Network)
2021.10 - Current
- As part of the DISH Wireless Process and Standards Team, the Regional CX Support Representative interacts with market personnel to solve problems, ensure understanding of DISH Construction Standards, and provide support for Construction Drawing (CD) and Bill of Material (BOM) reviews. In addition, “team-player” mentality and the willingness to take on other responsibilities as needed to ensure the overall success of the 5G Network deployment is a must.
- Serve as primary point of contact for multiple regions with regards to Construction activities, including but not limited to; CD reviews, BOM reviews, assisting with new part requests, solving site challenges
- Educate market resources on Construction Standards
- Understands regional variances within processes and makes recommendations for adjustments to standard processes that will improve results and reduce cost
- Work with a variety of stakeholders (internal and external) to understand and resolve pain points within processes or specific sites
- Teaches lessons learned and key findings to department team, with recommendations for changes and updates
Field Technician
Spencer Technologies
2021.06 - 2021.10
- Technicians install and repair data communications lines and equipment, staging, configuring and supporting a wide selection of retail and network equipment including but not limited to traffic counters, point of sale servers, cash registers, wireless access points, amps, camera’s, routers and switches.
- Review and complete work orders to move, change, install, repair, or remove data communications equipment such as cabling, wires, POS, CCTV, phone systems, computer terminals, audio systems, DVR’s, digital signage, traffic monitoring systems and analytics, people counters, as well as wireless RF units.
- Read technical manuals to learn correct settings for equipment
- Measure, cut, splice, and install wires and cables
- Connect microcomputer or terminal to data communication lines
- Disassemble equipment and inspects and tests wiring to locate and repair problem
- Modify equipment in accordance with user request
- Test communication lines to ensure that specifications are met
- Enter commands into computer to test equipment
- Read messages on computer screen to verify that data is being transmitted between locations according to specifications
- Plan layout and installation of data communications equipment
- Demonstrate use of equipment
Business Development
Endeavor Wireless
2021.01 - 2021.06
- I supported Endeavor Wireless as a consultant for new business development. Took initiative and collaborated with colleagues, to build new relationships with potential customers. Developed framework for Endeavor to receive purchase orders from a major tower company and vetted for preferred vendor status. This work resulted in Endeavor being allowed to bid work that resulted in $180k in sales.
Operations Site Lead
American Tower
2015.05 - 2020.12
- The Operations Site Leads are American Tower's frontline representation in the field with customers, vendors, landowners, and support the Network Operations department as well as various interdepartmental objectives. Day to day duties include collecting data from all assigned tower assets while maintaining high standards of data quality using multiple methods for data collection, including Unmanned Aircraft Systems (UAS).
- As an Operations Site Lead, I partnered cross-functionally to manage maintenance and repairs within a geographic area for all asset types, including over 300 towers, 40 rooftop installations, 8 DAS fiber-based networks, 3 data centers and all site generators.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Responded quickly to service requests regarding back-up generators, fiber-based networks or emergency response to critical events
- Work with multiple general contractors on simultaneous carrier projects from NTP to construction completion
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
UMTS/LTE INSTALLATION/INTEGRATION TECHNICIAN
RIGITECH
2014.11 - 2015.05
- Provide field support for new cell construction, modification or decommissioning including on site supervision, equipment delivery or pick up coordination, equipment installation, cell turn up, and cell optimization, install cabling and new equipment and test hardware according to specifications and quality requirements and record progress in the applicable site documents, troubleshoot, repair and maintain cell site equipment as required.
- Verify all material against site specific BOM and complete inventory check; mount cabinet and equipment
- Perform site audits, surveys and inventories and update customer databases as required
- Call-thru testing/on-site support for remote integration, escalate all QA deficiencies to the Field Engineers on site after completion
- Read and interpret all equipment manuals, wiring diagrams, schematic diagrams and mark/correct layout drawings as required, and proactively communicate major concerns to supervisor/project manager and develop prompt solutions.
Cell Tower Technician
Front Range wireless
2014.01 - 2014.11
- At Front Range Wireless I constructed shelters for multiple carriers and installed network equipment to required specifications. Required to work cross functionally to accommodate carrier needs and managed scheduling deadlines in fast paced and fluid environment.
- Planned layouts and ran coax and fiber cable into buildings and through walls, attics and crawl spaces.
- Responded to service request during and after business hours
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components
- Read blueprints and schematics to correctly place equipment. Bolted equipment into place using hand and power tools
- Diagnosed and resolved complex integrated customer issues for implementation
UMTS/LTE Installation and Integration Technician
TUCKER TECHNOLOGY
2012.01 - 2014.01
- Responsible for equipment installation and de-installation, site survey, site inventory, and other site audits as well as quality control and preventative maintenance. Day to day duties included providing field support for new cell construction, modification or decommissioning including on site supervision, equipment delivery or pick up coordination, equipment installation, cell turn up, and cell optimization, install cabling and new equipment and test hardware according to specifications and quality requirements and record progress in the applicable site documents, troubleshoot, repair and maintain cell site equipment as required.
- Wireless Installation/Integration completed to the satisfaction of the customer in accordance with defined specifications and technical standards
- Verify all material against site specific BOM and complete inventory check
- Mount cabinet and equipment
- Escalate all QA deficiencies to the Field Engineers on site after completion, read and interpret all equipment manuals, wiring diagrams, schematic diagrams and mark/correct layout drawings as required
- Proactively communicate major concerns to supervisor/project manager and develop prompt solutions.
SATELLITE INSTALLATION REPAIR TECHNICIAN
SOUTHERN STAR INC.
2010.01 - 2012.01
- Install and service equipment (includes, but is not limited to: Satellite Dishes, LNB’s wiring, multi-switches, receivers, etc.) at customer locations. Install and service peripheral equipment related to satellite equipment installations. (Includes, but is not limited to: off-air antennas, telephone outlets, wired and wireless remote extenders, internet service, and surge protectors). Provide the highest quality customer education in the proper use of equipment and/or services installed. Reconcile all assigned work to company and vendor call centers.
- Maintain proper paperwork related to all assigned work.
- Maintain and keep secure all issued equipment and materials and report any losses to appropriate personnel immediately.
- Work under minimal supervision on duties and assigned tasks of substantial variety and complexity. Perform other duties as assigned.
Education
High School diploma -
longview, txSkills
- Project Management
- Reading blueprints; Design and Planning
- Time Management
- Communication
- Telecommunications
- Technical background
- Cross-functional coordination
- Network troubleshooting
- Client communication
- Security protocols
Certification
- OSHA 10
- CPR
- RF Training
- 107 UAS
- Fiber Inspection Certification
- Alcatel-Lucent, LTE eNodeB Installation and Commissioning Certification
- Alcatel-Lucent, UMTS NodeB Installation and Commissioning Certification
- Alcatel-Lucent, Remote Tower Top Testing
Timeline
Regional Construction Support Specialist
DISH Network (Boost)
2022.09
Regional Support Representative
Stone Resource (DISH Network)
2021.10 - Current
Field Technician
Spencer Technologies
2021.06 - 2021.10
Business Development
Endeavor Wireless
2021.01 - 2021.06
Operations Site Lead
American Tower
2015.05 - 2020.12
UMTS/LTE INSTALLATION/INTEGRATION TECHNICIAN
RIGITECH
2014.11 - 2015.05
Cell Tower Technician
Front Range wireless
2014.01 - 2014.11
UMTS/LTE Installation and Integration Technician
TUCKER TECHNOLOGY
2012.01 - 2014.01
SATELLITE INSTALLATION REPAIR TECHNICIAN
SOUTHERN STAR INC.
2010.01 - 2012.01