Arlia Morris
Hilliard,USA
Summary
Analytical Quality Control Analyst with background in implementing and enhancing quality assurance processes. Skilled in data analysis, regulatory compliance, and process improvement to ensure product reliability and consistency. Proven ability to lead cross-functional teams in identifying discrepancies and developing corrective actions that significantly reduce errors and increase customer satisfaction.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Confident public speaker with excellent communication skills. Experienced with Microsoft Word, Excel and PowerPoint.
Fluent in Indonesian and English.
Overview
13
13
years of professional experience
Work History
Regional Support/Quality Specialist
Midwest Express Inc.
05.2023 - Current
- Company Overview: subsidiary of Honda Logistics North America, Inc.
- Plan, coordinate and execute activities to assure continuous improvement and optimal product/process flow at both local and regional level.
- Utilize and improve current Change Point Management Tools to support and the readiness process and evaluations across the region towards New Model Events and/or major projects.
- Participate in the improvement of the business characteristics by ensuring proper record keeping and support the local sites toward finding and implementing best practices and standardization of process.
- Collaborate in the Business Change Point Management committee to continuously strengthen and improve the Operational Characteristics amongst the Honda Logistics North America companies.
- Benchmark other Logistics Companies and propose/plan/implement supply chain and material handling innovation solutions to be studied and deployed across the region.
- Work in a highly professional manner to forge and create positive working relationships with all business partners, both internal/external and with new/existing clients, as a result contribute successfully to the achievement of strategic goals.
- Demonstrate and utilize excellent time management, strong prioritization, and work with high attention to detail, in influencing and negotiating with internal/external/third parties.
- To ensure achievement of lean operating procedures, maintaining appropriate levels of equipment/manpower/knowledge, creating a positive working environment, and thus contributing to a high performance culture across the business.
- Subsidiary of Honda Logistics North America, Inc.
Relationship Banker
Bank of America
04.2022 - 05.2023
- Assisting and educating clients to use Self Service Technologies like ATM, mobile and online banking.
- Deepening client relationship by uncovering financial needs of the client and recommending the best products, services, and solutions.
- Partnering with Financial Solution Advisor, Business and Mortgage specialist to ensure clients meets the specialized solutions.
- Opening financial products like checking/savings accounts, certificate of deposits, applying for credit cards and auto loans/refinancing.
- Accurately handling cash transactions like deposits, withdrawals, payments and issuing cashier check.
- Leader Backup: acting as Manager in the absence of Financial Center/Branch Manager. My responsibilities include ensuring daily operational is done properly, providing override for both teller and platform transactions.
- Account review champion: ensuring no missing signature card for new and updated account prior to sending the required documents to Record Management and follow up with clients when needed to achieve operational excellence.
- BCRC champion: accurately tallying debit and credit tickets and running teller transactions work proof every end of business day prior to shipping it out to back office.
Cashier
Oriental Market
11.2020 - 09.2021
- Assisting customer for check out, locating goods/merchandise, informing price and product availability.
- Updating price upon products delivery.
- Stocking and storing products at dedicated location.
Project Leader
PT HM SAMPOERNA TBK
08.2016 - 12.2019
- Company Overview: an Affiliate of Philip Morris International
- Verify ideas coming from internal and external departments, ensuring if the idea is good to be implemented or should there be any further modification/improvement required.
- Improve hand-rolled cigarette making process to ensure that the current process is the most efficient sets.
- Develop supporting tools/devices to enhance current process when necessary.
- Supervise and develop 22 skilled trainers to ensure they are well equipped while performing their daily job.
- An Affiliate of Philip Morris International
Business Analyst
PT HM SAMPOERNA TBK
09.2013 - 07.2016
- Company Overview: an Affiliate of Philip Morris International
- Departmental budget planning, executing and monitoring in three different areas: Conversion cost/Production related cost, Non-production related cost, Projects/cost saving initiatives.
- Developing working template for continues improvement to ensure that each budget cycle could run efficiently.
- Calculate and monitor short and long term production planning in term of headcount, working hour and capacity.
- Acting as budget controller for 9 users to ensure zero variance on budget utilization.
- Maintain and ensure all KPIs are achieved based on agreed target.
- An Affiliate of Philip Morris International
Supervisor of Logistics
PT HM SAMPOERNA TBK
03.2012 - 08.2013
- Company Overview: an Affiliate of Philip Morris International
- Sub-departmental budget planning, executing and monitoring (for 2013 period).
- Verifying third party weekly and ad hoc payments.
- Monitor and analyze third party performance through KPI achievements.
- Planning and monitoring minimum level of inventory in 10 different locations and conduct internal audit twice a year for each location.
- Supervising a team of three subordinates of three different areas: Production, Quality, Personal Related.
- An Affiliate of Philip Morris International
Education
Certified Associate in Project Management -
MEDCERTS | PROJECT MANAGEMENT INSTITUTE (PMI)
Livonia, MI12.2020
Bachelor Degree - International Relations
UNIVERSITAS AIRLANGGA
Surabaya, East Java, Indonesia07.2011
Skills
- Data analysis
- Continuous improvement
- Process standardization
- Operational excellence
- Supply chain management
- KPI monitoring
- Project management
- Team collaboration
- Client relationship management
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Negotiation skills
- Quality metrics
- Fishbone diagrams
- Quality management systems
- Validation techniques
- Warehouse operations
- Quality assurance
- Correction action planning
- Relationship building
- Detail-oriented
- Customer focus
- Analytical thinking
Timeline
Regional Support/Quality Specialist
Midwest Express Inc.
05.2023 - Current
Relationship Banker
Bank of America
04.2022 - 05.2023
Cashier
Oriental Market
11.2020 - 09.2021
Project Leader
PT HM SAMPOERNA TBK
08.2016 - 12.2019
Business Analyst
PT HM SAMPOERNA TBK
09.2013 - 07.2016
Supervisor of Logistics
PT HM SAMPOERNA TBK
03.2012 - 08.2013
Certified Associate in Project Management -
MEDCERTS | PROJECT MANAGEMENT INSTITUTE (PMI)
Bachelor Degree - International Relations
UNIVERSITAS AIRLANGGA