Martina Deshays
Irving
Summary
Highly skilled Regional Support Specialist with strong experience in managing and supporting regional operations. Strengths include superior problem-solving abilities, effective communication skills, and deep knowledge of support procedures. Notable success in improving operational efficiency and fostering collaboration across diverse teams. Over over 6+ years of customer service experience.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Regional Support Specialist
ADT Security
Irving
10.2023 - Current
- Collaborated with cross-functional teams to enhance service delivery processes.
- Provided technical support to regional teams for security system installations.
- Conducted regular system audits to ensure compliance with company standards.
- Responded promptly to customer inquiries regarding service features and options.
- Maintained documentation of support requests and resolutions for future reference.
- Provided technical support to customers in the assigned region.
- Assisted with software installations and upgrades in the assigned region.
- Analyzed data from various sources to identify trends related to regional service delivery.
- Prepared reports on regional service performance metrics.
Customer Service Representative
Naviantgroup
Irving
10.2019 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Front Desk Receptionist
Walnut Hill Dental
Irving
10.2016 - 10.2019
- Greeted patients warmly and checked in guests upon arrival.
- Managed appointment scheduling using dental practice management software.
- Verified patient insurance information and updated records accurately.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
Education
Macarthur High School
Irving, TXSkills
- Technical support
- System auditing
- Data analysis
- Effective communication
- Team collaboration
- Time management
- Customer relationship management
- Performance reporting
- Documentation management
Languages
Spanish
Full Professional
Timeline
Regional Support Specialist
ADT Security
10.2023 - Current
Customer Service Representative
Naviantgroup
10.2019 - 10.2023
Front Desk Receptionist
Walnut Hill Dental
10.2016 - 10.2019
Macarthur High School