T'Quntis McElroy
Chandler,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Support Specialist
Vertex Education
Chandler, AZ
07.2020 - 05.2022
- Aid IT, Manager to manage personal effectively and resources, ensuring retention and knowledge sharing
- Assisted in providing departmental direction and leading meetings consistent with Vertex IT Vision, strategies, and department goals and objectives
- Serve/Oversee and All Technician until product and/or service hand-off.
- Skilled in organizing resources and establishing priorities
- New Site Build-out planning
- Customer Training to improve user awareness of various IT services internally and externally
- Guiding and monitoring the performance of the Team in CRM
IT Operations Technician
Aveanna Medical Solutions
11.2018 - 07.2020
- Departmental Asset Management,
- User acceptance testing
- Administrator for Windows networks, Windows Servers, Active Directory, and Windows Administration, Windows Servers, Active Directory Systems
- KPI Dashboards & Scorecards
Project Cordinator
Enkompas
10.2017 - 10.2018
- Management of VOIP adoption for Clients and It conversion oversite
- Porting and Site Builds
- Deployment assistance onsite and virtual
- Teach Class of 50 to 1000 new technologies in class and through virtual training.
Technical Support Engineer II
Trapp Online
10.2015 - 10.2017
- Active Directory, 2008/R2 & 2012 Server Management, Server software management and troubleshooting, Managed Training Articles
- Troubleshooting & reviewing open issues for resolution and updating, VMware allocations, Provides proactive assistance to all Tier 1 support
Internal Service Desk Agent
CoWorx
08.2013 - 08.2015
Education
MBA - Project Management
University of Phoenix
Tempe, AZ03.2022
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ09.2019
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Planning & Execution — Proficient
- Planning and managing resources to accomplish organizational goals — Proficient
- Business Analyst — Proficient
- Analyzing Data — Proficient
- Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data CRM Skills with Salesforce — Proficient
- Technical Support — Highly Proficient
- Performing software, hardware, and network operations
- Full results: Highly Proficient
- Technical Support: Customer Situations — Expert
- Customer Service — Proficient
- Administrator — Proficient
- Personality and problem-solving skills
- Problem solving — Highly Proficient
- Attention to detail — Proficient
- Project experience on sales based IT projects (CRM)
- Understanding of SaaS third party application (Salesforcecom)
- Experience defining requirements for and managing web based application implementations - Highly Proficient
- ERP experience and/or knowledge — Proficient
- Field service experience and/or knowledge — Expert
- Project management / project leader experience — Proficient
- Ability to implement and apply a structured methodology for requirements specifications — Proficient
- Workflow Management Software (Wrike and Mondaycom) can learn more
Certification
- A+ Certified
- Network+ Certification
- HIPPA
Affiliations
- Project Management Institute
Timeline
Regional Support Specialist
Vertex Education
07.2020 - 05.2022
IT Operations Technician
Aveanna Medical Solutions
11.2018 - 07.2020
Project Cordinator
Enkompas
10.2017 - 10.2018
Technical Support Engineer II
Trapp Online
10.2015 - 10.2017
Internal Service Desk Agent
CoWorx
08.2013 - 08.2015
MBA - Project Management
University of Phoenix
Bachelor of Science - Information Technology
University of Phoenix
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater