Shane Miller
Lancaster,PA
Summary
Adept Software Quality Assurance Engineer and Field Technician with a proven track record at Scientific Games, enhancing software quality and operational efficiency. Expert in regression and functional testing, alongside professional communication, I significantly reduced defect rates and improved team productivity. My collaborative approach and skills in test documentation and workplace safety have driven project success and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Software Quality Assurance Engineer
Scientific Games
09.2016 - Current
- Developed and executed QA test cases, scripts and procedures for manual software maintenance.
- Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements.
- Designed, executed and maintained manual test scripts for in-project deployment.
- Kept scripts and test cases updated with current requirements.
- Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Field Technician
PAP Technologies
05.2013 - 09.2016
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Communicated with customers to provide updates, gather information and resolve issues.
Education
Bachelor of Science - Computer And Information Sciences
Central Penn College
Summerdale,PA05-2018
Skills
- Regression testing
- Field operations
- Performance testing
- Workplace safety
- Software development life cycle
- Professional communication
- Functional testing
- Test documentation
- Equipment installation
- Test environment setup
- Test case design
- Integration testing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridLanguages
English
Full Professional
Software
Linux
Microsoft Office
SQL
Timeline
Software Quality Assurance Engineer
Scientific Games
09.2016 - Current
Field Technician
PAP Technologies
05.2013 - 09.2016
Bachelor of Science - Computer And Information Sciences
Central Penn College
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