Shane Mita
Clementon
Summary
Dynamic Central Station Analyst at Wawa with a proven track record in enhancing operational efficiency and customer service. Skilled in analytical thinking and MS Excel, I successfully identified trends that improved service offerings and trained staff on critical procedures. Recognized for maintaining composure in high-pressure situations..
Overview
2026
2026
years of professional experience
Work History
Central Station Analyst
Wawa
01.2025 - Current
- Analyzed customer data to identify trends and improve service offerings.
- Supported management in developing strategies for operational efficiency.
- Documented incidents and actions taken in real-time for compliance reporting.
- Trained new staff on alarm monitoring procedures and software systems.
- Developed protocols for handling false alarms and escalations effectively.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
Sales Representative
Verizon
2019 - 2025
- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Conducted product demonstrations, showcasing features to drive sales engagement.
- Collaborated with team members to develop strategic sales approaches and improve performance.
- Analyzed market trends to identify opportunities for driving product promotion and sales growth.
- Developed comprehensive sales reports to track performance metrics and inform decision-making strategies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma - N/A
Paulsboro High School
Paulsboro, NJ06.2015
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Documentation and reporting
Timeline
Central Station Analyst
Wawa
01.2025 - Current
Sales Representative
Verizon
2019 - 2025
High School Diploma - N/A
Paulsboro High School