Shane Mitchell
Morrow,US
Summary
Dynamic professional offering executive support and team leadership to optimize business operations. Demonstrates a proven track record in office management, accounting, and accounts receivable while effectively managing multiple priorities. Notable for exceptional customer service and strong vendor negotiation skills, contributing to enhanced operational efficiency. Aiming to leverage expertise in a challenging role that fosters growth and collaboration.
Overview
9
9
years of professional experience
Work History
Store Operations Manager
Miniso
Morrow, GA
11.2024 - Current
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Assistant Visual Manager
Aeropostale
Morrow, GA
10.2023 - 11.2024
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Restructured merchandising strategy to promote high value and products.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved conflicts between team members in an effective manner.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Lead Management
Best Buy
Morrow, GA
10.2021 - 09.2023
- Participated in customer meetings and worked closely with the team to resolve customer satisfaction issues
- Held daily check-ins with team members to set objectives and monitor progress
- Managed a team of 10+ sales representatives across multiple markets
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
- Organized trade shows and other promotional events aimed at increasing brand awareness and generating leads
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
Law Associate/Intern
Robert James Trial Attorney
Newnan
07.2022 - 10.2022
- Facilitated collaboration among colleagues on intricate issues demanding thorough research.
- Observed developments in statutes related to contracts, torts, and procedures.
- Counseled clients regarding their rights under various state and federal laws.
- Conducted thorough analysis before preparing opinions for court cases.
- Assemble proof for legal proceedings initiation.
- Prepared essential legal paperwork including diverse pleadings and comprehensive memoranda.
- Provided administrative support to the team, including scheduling meetings and taking minutes.
- Supported attorneys in mediation and arbitration proceedings.
- Drafted and edited client correspondence, demand letters and legal memoranda.
Sales Management
GAP Inc
Locust Grove, GA
02.2018 - 10.2021
- Resolved escalated customer complaints in a professional manner
- Assisted in developing training materials for new employees joining the sales team
- Researched competitive pricing models to ensure the organization remained competitive within the marketplace
- Developed effective communication skills when interacting with customers over the phone or via email
- Conferred with department heads to plan advertising services and secure information on equipment and customer specifications
- Developed sales team through motivation, counseling and product knowledge education
Customer Service Representative
Atlanta Humane Society
Atlanta
04.2019 - 08.2019
- Reviewed shelter records of licensed dog and cat owners to identify owners of lost animals
- Performed animal grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails, and cleaning ears
- Answered telephones and scheduled appointments
- Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities
PAGE Program
Supreme Court of Georgia
Atlanta
05.2016 - 08.2016
- Identified potential problems or areas of concern related to proceedings in the courtroom
- Resolved conflicts between parties involved in litigation cases in a professional manner
- Informed attorneys and other court personnel regarding applicable rules and procedures
- Supervised and coordinated work activities of personnel, such as training staff members and assigning work duties
Education
Bachelor of Science (B.S.) - Criminology
University of West Georgia
Carrollton, GA, US05.2020
Skills
- Brand Cohesion Planning
- Proactive Sales Strategy
- Brand Advocacy
- Operational Efficiency
- Strategic Marketing Initiatives
- Client Engagement
- Comprehensive Legal Analysis
- Data-Driven Performance Reporting
- Process Optimization Techniques
- Data Assessment
Community Service
Customer Service Representative, Atlanta Humane Society, Atlanta, GA, 30318, 04/01/19, 08/31/19, Reviewed shelter records of licensed dog and cat owners to identify owners of lost animals., Performed animal grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails, and cleaning ears., Answered telephones and scheduled appointments., Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities.
Volunteer Experience
- PAGE Program, Supreme Court of Georgia, Atlanta, GA, 30033, 05/01/16, 08/31/16, Identified potential problems or areas of concern related to proceedings in the courtroom., Resolved conflicts between parties involved in litigation cases in a professional manner., Informed attorneys and other court personnel regarding applicable rules and procedures., Supervised and coordinated work activities of personnel, such as training staff members and assigning work duties.
References
References available upon request.
Timeline
Store Operations Manager
Miniso
11.2024 - Current
Assistant Visual Manager
Aeropostale
10.2023 - 11.2024
Law Associate/Intern
Robert James Trial Attorney
07.2022 - 10.2022
Lead Management
Best Buy
10.2021 - 09.2023
Customer Service Representative
Atlanta Humane Society
04.2019 - 08.2019
Sales Management
GAP Inc
02.2018 - 10.2021
PAGE Program
Supreme Court of Georgia
05.2016 - 08.2016
Bachelor of Science (B.S.) - Criminology
University of West Georgia