Melissa Simon
Morrow,GA
Summary
Dynamic Operations Manager with a proven track record at Smith Transport, Inc., excelling in transportation and logistics management. Skilled in process improvement and employee retention, I drive safety compliance and optimize supply chains, achieving significant operational efficiencies. Passionate about fostering team collaboration and enhancing performance metrics to exceed business goals.
Overview
30
30
years of professional experience
Work History
Dedicated Operations Manager
Smith Transport, Inc.
Atlanta, GA
07.2005 - Current
- Dedicated Operations Manager (current position)
- Maintain high standards to conduct all business in adherence with DOT regulations;
- Train, develop, and supervise operations staff promoting safety culture;
- Motivate staff by fostering constructive working relationships and providing support to the team;
- Guide team members to continually find ways to reduce cost and maximize revenue;
- Monitor operational metrics and compliance daily, ensuring all compliance items are completed timely;
- Maintain an effective & cooperative working relationship with maintenance to utilize assets;
- Regularly check conditions of the facility to ensure proper maintenance;
- Perform root-cause analysis on service failures and take proactive steps to prevent future service issues;
- Conduct performance reviews and give developmental feedback to staff & drivers;
- Developed training manual for driver management and planning as it pertained to AS-400 & Omnitracs.
- Investigate and resolve driver complaints & retention issues;
- Manage security for the facility ensuring hired staff is vigilant and properly protecting assets;
- Submit weekly payroll for dedicated and local drivers;
- Assist sales force by visiting customers to provide operational insights.
- Main point of contact for our highest revenue generating account.
- Southeast Safety Manager (previous position)
- Improve driver safety metrics and corporate/driver CSA scores through continuous coaching;
- Assign and monitor completion of driver training videos on Infiniti-i website;
- Monitor and address DOT roadside inspections using Vigillo reporting;
- Review and coach events captured through Smartdrive event recorders;
- Monitor & coach overspeeds and log violations.
- Driver Manager (previous position)
Fleet Manager, Southeast Planner
Roehl Transport, Inc.
Ellenwood, GA
04.2002 - 06.2005
- Manage a fleet of 50 southeast regional drivers, plan all southeast regional trucks.
- Southeast & Dedicated Planner (previous position)
- Ensure customer expectations are met through timely pick-up and delivery of load tenders within the southeast region, optimally utilizing drivers’ hours of service, as well as meeting drivers’ & business needs;
- Anticipate problems and proactively solve issues, i.e., respond to loads tracking late, locate relays for loads in danger of delivering late;
- Maintain trailer pools & monitor inactive trailers at customer locations;
- Manage drop yards, ensure loads are covered and minimize congestion;
- Create capacity in overbooked areas, utilizing intermodal options and drop yards.
Southeast Terminal Manager
Sal Son Logistics, Inc.
Conley, GA
01.1996 - 04.2002
- Manage all office staff, accounts payable, accounts receivable, billing, payroll, and then ultimately moved on to operations, managing driver managers and planning.
Education
High School Diploma -
St. Aloysius High School
Jersey City06-1991
Skills
- Transportation and logistics management
- Supply chain optimization
- Predictive analytics
- Accounting expertise
- Microsoft Office proficiency
- Process improvement strategies
- Management experience
- Supervisory skills
- Employee retention strategies
- QuickBooks proficiency
- Freight operations
- Tracking and reporting
- Operations management
- Clerical skills
- Safety compliance
- Communication skills
- Fleet management strategies
- Transportation planning
Timeline
Dedicated Operations Manager
Smith Transport, Inc.
07.2005 - Current
Fleet Manager, Southeast Planner
Roehl Transport, Inc.
04.2002 - 06.2005
Southeast Terminal Manager
Sal Son Logistics, Inc.
01.1996 - 04.2002
High School Diploma -
St. Aloysius High School
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