Andrew Rinberger
Pueblo,CO
Summary
Improved customer satisfaction at Best Buy through extensive training, accountability to key performance indicators (KPIs), and active customer engagement. This led to a significant increase in the likelihood of recommendation, rising from 28% to an impressive 87%.
Enhanced on-time performance at Groendyke by implementing optimized planning and tracking processes, while also reducing incidents through personalized one-on-one training and weekly safety meetings. Achieved exceptional rankings nationwide in 2024 among all location providers for Target Dedicated through Riverside Transportation, with an outstanding on-time percentage of 99.96% across over 10,000 deliveries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dedicated Operations Manager
Riverside Transportation
Kansas City, KS
02.2024 - Current
- Optimized business operations with targeted process changes.
- Streamlined workflows, resulting in optimized resource allocation and reduced redundancies.
- Enhanced communication channels for fostering collaboration and improving team dynamics.
- Designed innovative solutions for addressing operational challenges and enhancing productivity.
- Led performance reviews, ensuring alignment with organizational objectives and fostering growth.
- Improved customer satisfaction with effective problem-solving and service delivery.
- Mentored team members, fostering skill development and professional growth.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Executed effective budgeting strategies, meeting financial goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Fleet Manager
Riverside Transport Inc.
08.2021 - 01.2024
- Direct responsibility for management of Class A CDL Drivers
- Ensuring accurate and up to date electronic or paper daily logs
- Providing guidance, support and leadership to ensure full compliance with all DOT Regulations
- Ensuring all records, licensures, dot physicals, etc
- Are up to date and maintained
- Client escalation management and resolutions
- Customer support, guidance, and constant building of long term relationships/business development and growth
Driver Manager
Groendyke Transport
01.2018 - 04.2020
- Direct responsibility for management of Class A CDL refined fuel drivers
- Load planning and daily task assignments
- Ensuring accurate and up to date electronic or paper daily logs
- Providing guidance, support and leadership to ensure full compliance with all DOT Regulations
- Ensuring all records, licensures, dot physicals, etc
- Are up to date and maintained
- Customer support, guidance, and constant building of long term relationships/business development and growth
Deputy Field Marshal (District Manager)
Best Buy
01.2013 - 12.2017
- Direct responsibility for management of deliveries and installation of appliances and electronics throughout southwest Ohio, northern Kentucky, and eastern Indiana
- Driver development, training and recognition including partnerships with vendors and manufacturers
- Retail partnerships and employee development including training, coaching, and recognition
- Distribution and supply chain partnerships
- Ride-behinds to identify trends and development opportunities
- Full responsibility for budget management and P&L for area of responsibility
- Client escalation management and resolutions
- Data collection, analysis, and reporting on kpi's, trends and financial outcomes
- Adapt to and support company business plans and corporate initiatives
Commercial Driver and Trainer
Schneider National Remote Based
01.2011 - 12.2013
- Transportation and delivery of products regionally to commercial clients
- Training, development and ongoing support of new drivers
- Organizing and maintaining budget/expense controls; maintaining company assets including vehicles, mobile devices and tools
- Documenting relevant business metrics and maintaining required skill sets, licensures and certifications
Education
High school diploma or GED -
Skills
- Supervisory experience
- Management experience
- Employee hiring
- Employee training
- Employee retention
- Kpi analysis
- Customer satisfaction
- Process analysis
- Trend identification
- Efficiency improvement
- Profitability improvement
- Meeting preparation
- Presentation skills
- Client relationship management
- Microsoft Office
- Windows
- Android
- IOS
- Culture and diversity
- Coaching
- Recognition
- Commercial driving
- Budget management
- Communication skills
- Operating systems
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Mobile devices
- Mobile applications
- Supply chain
- Employee leadership
Certification
- CDL A
- Driver's License
- Air Brake Endorsement
- CDL
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dedicated Operations Manager
Riverside Transportation
02.2024 - Current
Fleet Manager
Riverside Transport Inc.
08.2021 - 01.2024
Driver Manager
Groendyke Transport
01.2018 - 04.2020
Deputy Field Marshal (District Manager)
Best Buy
01.2013 - 12.2017
Commercial Driver and Trainer
Schneider National Remote Based
01.2011 - 12.2013