Alison Gorton
Waxahachie,TX
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
46
46
years of professional experience
Work History
Dedicated Operations Manager
Marten Transport
DeSoto, TX
02.2016 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Regional Operations Manager
Marten Transport
DeSoto, TX
10.2010 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Suggested corrective services to handle customer complaints.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised daily operations of multi-million dollar operation.
Team Leader
Marten Transport
DeSoto, TX
10.2009 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cross-trained and provided back up for customer service managers.
- Positioned as go-to person for staff members, troubleshooting complex administrative and training issues promptly.
- Positioned as go-to person for up to [Number] staff members, troubleshooting complex administrative and training issues promptly.
- Initiated timely response to emails, voicemails and written correspondence.
Area Coordinator
Marten Transport
Mondovi, WI
07.2009 - Current
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma -
1986
Skills
- Market Growth
- High-Pressure Environments
- Contract Review and Recommendations
- Staff Management
- Multi-Unit Operations Management
- Planned Equipment Constraints
- Workflow Planning
- Policy and Procedure Implementation
- Supply Chain Distribution
- Staff Training
- Goal Attainment
- Assignment Delegation
Timeline
Dedicated Operations Manager - Marten Transport
02.2016 - Current
Regional Operations Manager - Marten Transport
10.2010 - Current
Team Leader - Marten Transport
10.2009 - Current
Area Coordinator - Marten Transport
07.2009 - Current
North High School - High School Diploma,