Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Campos

Chula Vista,CA

Summary

Dedicated and organized Operations Manager with over 17 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

20
20
years of professional experience

Work History

Operations Manager

Natural Thoughts inc, DBA BIOTONE
San Diego, CA
04.2007 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Supported accident investigations and prepared related paperwork.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Set up trade show booth, organized materials and displays, ensured all components were present.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Developed product strategy and roadmap to launch new products.
  • Conducted market research to identify customer needs, trends and competitive offerings.
  • Oversaw quality control processes during pre-production stages prior to mass production runs.
  • Supported efforts to develop and launch new product offerings and enhancements for existing products.
  • Established timelines for each phase of product development process.
  • Reviewed designs to determine compliance with industry standards and regulations.
  • Spearheaded various product development initiatives, projects and duties.

Account Executive

Volt Services Group
San Diego, CA
04.2006 - 04.2007
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Conducted market research to identify potential customers.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Generated leads through cold calling activities.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.

Marketing Manager

South Bay Industrial Medicine
Imperial Beach, CA
03.2004 - 04.2006
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Monitored competitors' activities to keep up with industry trends.
  • Maintained relationships with key customers through regular communication.
  • Prepared and sent proposals to prospective clients.
  • Planned advertising campaigns for online, print and other mediums.

Education

Some College (No Degree) - International Business

Southwetern College
Chula Vista

Skills

  • Labor Relations
  • Business Development
  • Customer Service
  • Process Improvement
  • Organizational Management
  • Performance Monitoring
  • Production
  • Maintenance Planning
  • Performance Reporting
  • Business Planning
  • Document Control
  • Health and Safety Compliance
  • Marketing
  • Contract Management
  • Business Development Understanding
  • Policies and Procedures Implementation
  • Goal Attainment
  • Social Media Marketing
  • Negotiation
  • Sales Background
  • Maintaining Compliance
  • Staff Retention
  • Planning and Implementation
  • Market Growth
  • Decision-Making
  • Staff Training
  • Strategic Planning
  • Regulatory Compliance
  • Market Penetration
  • Operations Oversight
  • Work Flow Planning
  • Staff Management
  • Quality Assurance Controls
  • Project Management
  • Team Building/Leadership
  • Customer Relationship Management
  • Market Research
  • Process Improvement Strategies
  • Conflict Mediation
  • Project Leadership
  • Market Research, Forecasting, and Analysis
  • High-Pressure Environments
  • Product Management
  • Warehouse Operations

Timeline

Operations Manager

Natural Thoughts inc, DBA BIOTONE
04.2007 - Current

Account Executive

Volt Services Group
04.2006 - 04.2007

Marketing Manager

South Bay Industrial Medicine
03.2004 - 04.2006

Some College (No Degree) - International Business

Southwetern College

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Cecilia Campos