LAMAR DAVIS
Holly Springs,NC
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
25
25
years of professional experience
Work History
Operations Manager
CarMax Inc
01.2021 - Current
- Customer conflict resolutions problem solving situations for the customer and employees
- Recruiting and hiring along with organization of orientation
- Shoulder to shoulder training on customer service to exceed customer expectations
- Management of systems reporting to analyze trend for adjustments while meeting and maintaining all department metric and goals
- Perform all Asset protection and EHS responsibilities expected in role
Store Manager
Lowes Home Improvement
02.2016 - 03.2021
- Training the team members on how the performance directly affects the P&L statement along with direct management of the report to drive profits
- Driving installations along with trouble shooting and providing resolutions for customers
- Developing TDP (Team member Development Plans) to help them reach their goals or manage their opportunities
- Successfully managing inventory and reverse logistic process to company standards
- Shoulder to shoulder training to ensure proper installation of free services
- Responsible for creating and writing effective schedule for the entire store
- Leading a diversity and inclusion group around social awareness and equality for my market
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
- Resolved customer complaints in a timely manner.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Advance Auto Parts
09.2012 - 02.2016
- Recruiting and hiring for the store
- Training the team members on how the performance directly affects the P&L statement along with direct management of the report to drive profits
- Being a business partner with the local shops by providing delivery service
- I also help grow their business by setting up training, putting online programs in shops along with store stocking deals
- Developing TDP (Team member Development Plans) to help them reach their goals or manage their opportunities
- Successfully managing inventory and reverse logistic process to company standards
- Develop team members through AST (advance store training) to ensure product knowledge
- Shoulder to shoulder training to ensure proper installation of free services
- Responsible for creating and training staff on how to write an efficient schedule
Store Manager
Wendy’s Restaurant
05.2012 - 09.2012
- Create and train staff on how to write an efficient bar graph schedule
- Effectively manage inventory multiple times a day through cycle counts
- Facilitated service during peak time to effectively manage efficiency of service
- Responsible for recruiting, hiring, training and disciplinary actions for all employees
- Ensuring all employees follow serve safe food handling processes and procedures while maintaining a score of 102 or better
General Manager
Starbucks
12.2006 - 03.2011
- Accountable and responsible for hiring and training at all levels for the store
- Actively managing the business to achieve sales goals
- Directing and developing an exceptional performance team while maintaining a customer service culture
- Plan and meet budgets while protecting company assets and inventory at store levels
- Ensure the store operates in full compliance with applicable laws and regulations and company policy
- Ensuring that all employees are delivering the highest quality of food and beverages to customers
- Staying current with all guidelines for food regulations in state
- Micro managing the stores financial budget, equipment maintenance, payroll supplies and regular daily needs
- Making sure that all employees are maintaining a warm ECO Sure clean atmosphere for the customers
- Developing PDP plans for myself and the team to ensure continued growth
General Manager
GameStop Inc.
10.2004 - 11.2006
- Accountable and responsible for hiring and training
- Actively managing the business to achieve sales goals
- Directing and developing an exceptional performance team while maintaining a customer service culture
- Plan and meet budgets while protecting company assets and inventory at store levels
- Ensure the store operates in full compliance with applicable laws and regulations and company policy
- Lead the district in training and development of the assistant managers
- Lead Manager for New Store Opening
- Facilitate new release launches from expediting lines to product distribution and service standards
General Manager
Footlocker Inc.
07.2002 - 10.2004
- Increase sales and manage controllable costs
- Administer and monitor loss prevention programs and systems
- Manage office administration
- Order and receive merchandise
- Oversea and execute daily reports
- Develop sales hour forecast
- Verify billing of merchandise
- Manage merchandise returns and inner store transfers
- Banking responsibilities
- Make recommendations on implementing store performance improvement plans
- Facilitate new release launches from expediting lines to product distribution and service standards
- Prepare store physical inventory
- Hiring and training all employees
- Make schedule while maintaining variance to target
Line Chef/Head Cook-Sub Kitchen
Canoe Brook Country Club
06.2000 - 06.2002
- Create main menu and specialty menu
- Prepare items on menu
- Update and maintain payroll
- Order supplies
- Head and organize special events
- Catering of parties and events
- Hire, train and manage staff of 25 employees
- Make schedule while maintaining variance to target
Education
High School Diploma -
West Side High School
Newark, NJ06-2000
Skills
- Performance monitoring
- Performance reporting
- Health and safety compliance
- Marketing
- Client relations
- Policies and procedures implementation
- Supply chain distribution
- Staff retention
- Budget development and management
- MS office
- Multidisciplinary collaboration
- Business development understanding
- Customer relations specialist
- Organizational management
- Contract management
- Management
- Case management
- Customer relationship management (CRM)
- Labor relations
- Troubleshooting and problem solving
- Change management
- Invoice processing
- Complex problems analysis
- Onboarding and orientation
- Revenue generation
- Workflow optimization
- Sales presentations
- Staff development
- P&L management
- Workforce training
- Operations management
- Employee relations and conflict resolution
- New product introductions strategies
- Cost control
- Schedule oversight
- Multi-unit operations management
- Cross-functional communications
- Microsoft office expertise
References
References upon Request
Timeline
Operations Manager
CarMax Inc
01.2021 - Current
Store Manager
Lowes Home Improvement
02.2016 - 03.2021
Store Manager
Advance Auto Parts
09.2012 - 02.2016
Store Manager
Wendy’s Restaurant
05.2012 - 09.2012
General Manager
Starbucks
12.2006 - 03.2011
General Manager
GameStop Inc.
10.2004 - 11.2006
General Manager
Footlocker Inc.
07.2002 - 10.2004
Line Chef/Head Cook-Sub Kitchen
Canoe Brook Country Club
06.2000 - 06.2002
High School Diploma -
West Side High School