Shane Mossbarger
Jeffersonville,Ohio
Summary
Dedicated and detail-oriented professional with strong time management skills and a proven ability to learn quickly. Possesses an ITIL foundation certification, CompTIA A+ certification, CompTIA Project+ certification and extensive computer skills, with excellent problem-solving abilities and strong communication skills. Works effectively in groups, providing leadership and management skills to drive projects forward and achieve objectives. Known for a strong work ethic and unwavering commitment to producing high-quality results that meet and exceed expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Systems Associate
Walmart Distribution Center
01.2024 - Current
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Gathered requirements and performed gap analysis through design workshops with users.
- Developed and maintained detailed documentation of IT systems, policies, and procedures, facilitating knowledge transfer among team members and serving as a valuable resource for troubleshooting efforts.
- Coordinated efforts across multiple departments during large-scale system implementations or upgrades, ensuring seamless transitions and minimal disruption to business operations.
- Resolved technical issues promptly, providing timely support to end-users and minimizing productivity loss.
- Oversaw the creation of user accounts and access controls within company systems, maintaining appropriate levels of security while facilitating employee access to necessary resources.
Replenishment Driver
Walmart Distribution Center
01.2024 - Current
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Located proper slots on storage racks and set pallets in place with forklift.
- Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Transported goods between warehouse locations according to shipment and storage needs.
- Trained new employees on proper forklift operation, contributing to a safer work environment.
- Assisted management with periodic physical inventory counts, ensuring data accuracy for better decision-making purposes.
Airline Fueler
Lane Aviation
03.2022 - 01.2024
- Operated and drove 10k gallon commercial vehicles safely and efficiently.
- Inspected fueling equipment and reported malfunctions and inconsistencies for proper maintenance.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Performed fueling and defueling operations for aircraft in commercial airport environment daily.
- Cross-trained to work in other areas of operations.
- Maintained clean and orderly work station.
Manufacturing Technician
Logitech Inc.
05.2011 - 03.2022
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected finished products for quality and adherence to customer specifications.
- Trained and supervised production staff in use of equipment and machinery.
- Assembled and tested parts and components to meet safety and performance standards.
- Performed daily maintenance and servicing of equipment to maintain smooth-running operations.
- Performed in-depth analysis of manufacturing processes, identifying areas for improvement and cost savings.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed production schedules and streamlined processes.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05.2025
Associate of Science - Cyber Security
Columbus State Community College
Columbus, OH08.2022
Skills
- Time Management
- Complex Problem-Solving
- Technical Support
- Device Troubleshooting
- Cybersecurity
- Customer Service
- Support Users
- Critical Thinking
- End-user support
- Adaptability
Certification
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice. March 2023
- CompTIA A+ Technician - Computing Technology Industry Association (CompTIA). June 2023
- CompTIA Project + -Computing Technology Industry Association (CompTIA). July 2024
- CompTIA Network+ (will receive by 05/25)
- CompTIA Security+ (will receive by 05/25)
- AWS - Certified Cloud Practitioner (will receive by 05/25)
Key Experiences
- Python Programming Language
- C++
- Different Linux Distros
- Windows
- Mac
- PowerShell
- Microsoft Office
- Databases
- MySQL
- HTML
Military
I dedicated eight years of service in the United States Army National Guard as a 14G. In this role, I was tasked with the setup, programming, and upkeep of a radar system, delivering essential air imagery to various missile systems. Throughout my military career, I completed a deployment, accompanying my radar equipment and collaborating with diverse teams to furnish air imagery and assess novel software programs.
Some skills I gained during my time in the military:
- Secret clearance
- Well mannered and disciplined
- Quick to adapt
- Perform well under pressure
- Self-sufficiency
- Confident, articulate and professional speaking abilities(and experience)
- Great teamwork
- Leadership skills
- Time management
- Integrity
- Problem solving skills
Timeline
IT Systems Associate
Walmart Distribution Center
01.2024 - Current
Replenishment Driver
Walmart Distribution Center
01.2024 - Current
Airline Fueler
Lane Aviation
03.2022 - 01.2024
Manufacturing Technician
Logitech Inc.
05.2011 - 03.2022
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Cyber Security
Columbus State Community College
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