Shane Mossbarger
Jeffersonville,Ohio
Summary
Dedicated and detail-oriented professional with strong time management skills and a proven ability to learn quickly. Possesses an ITIL foundation certification, CompTIA A+ certification, CompTIA Project+ certification and extensive computer skills, with excellent problem-solving abilities and strong communication skills. Works effectively in groups, providing leadership and management skills to drive projects forward and achieve objectives. Known for a strong work ethic and unwavering commitment to producing high-quality results that meet and exceed expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Systems Associate
Walmart Distribution Center
Washington Court House, OH
01.2024 - Current
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Gathered requirements and performed gap analysis through design workshops with users.
- Developed and maintained detailed documentation of IT systems, policies, and procedures, facilitating knowledge transfer among team members and serving as a valuable resource for troubleshooting efforts.
- Coordinated efforts across multiple departments during large-scale system implementations or upgrades, ensuring seamless transitions and minimal disruption to business operations.
- Resolved technical issues promptly, providing timely support to end-users and minimizing productivity loss.
- Oversaw the creation of user accounts and access controls within company systems, maintaining appropriate levels of security while facilitating employee access to necessary resources.
Replenishment Driver
Walmart Distribution Center
Washington Court House, OH
01.2024 - Current
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Located proper slots on storage racks and set pallets in place with forklift.
- Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Transported goods between warehouse locations according to shipment and storage needs.
- Trained new employees on proper forklift operation, contributing to a safer work environment.
- Assisted management with periodic physical inventory counts, ensuring data accuracy for better decision-making purposes.
Airline Fueler
Lane Aviation
Columbus, OH
03.2022 - 01.2024
- Operated and drove 10k gallon commercial vehicles safely and efficiently.
- Inspected fueling equipment and reported malfunctions and inconsistencies for proper maintenance.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Performed fueling and defueling operations for aircraft in commercial airport environment daily.
- Cross-trained to work in other areas of operations.
- Maintained clean and orderly work station.
Manufacturing Technician
Logitech Inc.
Grove City, OH
05.2011 - 03.2022
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected finished products for quality and adherence to customer specifications.
- Trained and supervised production staff in use of equipment and machinery.
- Assembled and tested parts and components to meet safety and performance standards.
- Performed daily maintenance and servicing of equipment to maintain smooth-running operations.
- Performed in-depth analysis of manufacturing processes, identifying areas for improvement and cost savings.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed production schedules and streamlined processes.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05.2025
Associate of Science - Cyber Security
Columbus State Community College
Columbus, OH08.2022
Skills
- Time Management
- Complex Problem-Solving
- Technical Support
- Device Troubleshooting
- Cybersecurity
- Customer Service
- Support Users
- Critical Thinking
- End-user support
- Adaptability
Certification
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice. March 2023
- CompTIA A+ Technician - Computing Technology Industry Association (CompTIA). June 2023
- CompTIA Project + -Computing Technology Industry Association (CompTIA). July 2024
- CompTIA Network+ (will receive by 05/25)
- CompTIA Security+ (will receive by 05/25)
- AWS - Certified Cloud Practitioner (will receive by 05/25)
Key Experiences
- Python Programming Language
- C++
- Different Linux Distros
- Windows
- Mac
- PowerShell
- Microsoft Office
- Databases
- MySQL
- HTML
Military
I dedicated eight years of service in the United States Army National Guard as a 14G. In this role, I was tasked with the setup, programming, and upkeep of a radar system, delivering essential air imagery to various missile systems. Throughout my military career, I completed a deployment, accompanying my radar equipment and collaborating with diverse teams to furnish air imagery and assess novel software programs.
Some skills I gained during my time in the military:
- Secret clearance
- Well mannered and disciplined
- Quick to adapt
- Perform well under pressure
- Self-sufficiency
- Confident, articulate and professional speaking abilities(and experience)
- Great teamwork
- Leadership skills
- Time management
- Integrity
- Problem solving skills
Timeline
IT Systems Associate
Walmart Distribution Center
01.2024 - Current
Replenishment Driver
Walmart Distribution Center
01.2024 - Current
Airline Fueler
Lane Aviation
03.2022 - 01.2024
Manufacturing Technician
Logitech Inc.
05.2011 - 03.2022
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Cyber Security
Columbus State Community College