Shane O'Brien
Columbus,OH
Summary
Experienced automotive diagnostics technician transitioning into automotive education. Strong foundation in mechanical systems, electrical diagnostics, ASE prep, with experience leading and mentoring both experienced and apprentice technicians.
Overview
12
12
years of professional experience
Work History
ASE Master Certified / Level 3 JLR Technician
Germain JLR
10.2023 - Current
- Troubleshot and diagnosed faults with vehicle systems and components using diagnostic software, Multi-meters, Oscilloscopes, and OEM knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
Shop Foreman
Germain Infiniti
03.2022 - 10.2023
- Directed and supervised daily operations of a team of technicians. Delegating work to be done in the most efficient way possible while ensuring high quality repairs.
- Mentored and trained junior technicians in diagnostic approaches, theory, and repair.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
- Conducted performance evaluations for team members to identify areas for growth and development.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Performed aforementioned responsibilities while maintaining all other responsibilities as a Master certified technician.
Music Production Assistant
Brian Skeel Productions
06.2021 - 06.2022
- Encouraged creativity within a collaborative environment by suggesting innovative ideas during brainstorming sessions or pre-production meetings.
- Lead production set up to boost efficiency on time consuming tasks simultaneously allowing for more projects and more creative feedback within those projects
- Lead producer in vocal processing using complex software for arranging and tuning.
- Completed large projects in a timely manner for customer satisfaction and allowing more time for changes.
- Used destructive practices to clean and restore lower quality audio files.
Warranty Administrator
Germain Infiniti
06.2021 - 03.2022
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
Master Certified Infiniti Technician
Germain Infiniti
05.2013 - 06.2021
- All mentioned responsibilities from my other current role as a Master certified automotive technician with more focus on apprentice training.
- Specifically handled the diagnosis of the most difficult vehicles in the shop with a strong emphasis on 12v electrical, CAN/LIN networks, and intermittent concern diagnostics.
- Frequently met with upper management for collaborative approaches to personal and shop goals.
- Communicated with customers to explain complex systems or concerns in simplified ways.
- Disassembled and repaired complex mechanical systems daily.
Education
Bachelor of Arts - Music Production
Berklee College of Music
Boston, MA03-2027
Associates of Occupational Studies - Automotive Mechanics Technology
Nascar Technical Institute
Mooresville02-2010
Skills
- Fast and adaptable learner
- Detail-Oriented
- Exceptional customer service
- Works well under pressure
- Multitasking and organization
- Power Tools and Equipment
- Electrical and mechanical diagnostics
- Complex Repairs
- OSHA/KPA safety compliance
- Critical thinking
Timeline
ASE Master Certified / Level 3 JLR Technician
Germain JLR
10.2023 - Current
Shop Foreman
Germain Infiniti
03.2022 - 10.2023
Music Production Assistant
Brian Skeel Productions
06.2021 - 06.2022
Warranty Administrator
Germain Infiniti
06.2021 - 03.2022
Master Certified Infiniti Technician
Germain Infiniti
05.2013 - 06.2021
Bachelor of Arts - Music Production
Berklee College of Music
Associates of Occupational Studies - Automotive Mechanics Technology
Nascar Technical Institute
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