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Dynamic leader with a proven track record at Intact Insurance, excelling in fostering growth and nurturing team potential. Achieved over 100% growth target, demonstrating exceptional skills in training, mentoring, and complaint resolution. Known for enhancing broker relationships and driving premium growth through strategic sales initiatives and effective communication.
Diligent with proven background in managing personal lines insurance portfolios. Oversaw development and implementation of strategies that improved brokers and customers satisfaction and streamlined operations. Demonstrated expertise in risk assessment and team leadership.
Highly professional and prepared to drive results. Brings wealth of experience in policy management, client relations, and risk evaluation. Known for fostering collaborative team environments and adapting to evolving market needs. Proficient in underwriting, and brokers and customer service.

Results-driven Personal Lines Manager with expertise in policy writing, claims processing, and regulatory compliance. Demonstrated ability to improve client satisfaction through strategic communication and customer service initiatives.


  Phenomenal manager with an ability to interact with employees with driven experience, developing recognition, team member engagement and retention strategies.
  Skilled to aid clients with sales and service needs while making changes to their accounts.
  Provided prompt, effective assistance to clients and prospects.
  Accountable for maintaining quality service standards with effective communication.

Experienced in building long-lasting relationships with sales team members, customers and underwriters. Good communication, organizational and critical thinking skills. Proficient in [Software].

Diligent professional with a proven background in effectively managing insurance portfolios. Successfully oversaw the development and implementation of strategies to enhance client satisfaction and streamline operations. Adept at risk assessment and experienced in providing strong team leadership.

Shane Ostroski

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Personal Lines Manager

Personal Lines Account Manager

Education

Bachelor of Arts - Communications

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Personal Lines Manager

Personal Lines Account Manager

Bachelor of Arts - Communications

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