Shane Paget
Moreno Valley,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Technician Intern
San Bernardino County Superintendent of Schools
06.2024 - Current
- Develop and maintain essential databases and software to meet local, state, and federal requirements, ensuring accurate and timely data analysis and report generation for various stakeholders
- Facilitate project implementation by supporting department objectives through comprehensive data analysis and meticulous preparation of reports for schools, community, and government entities
- Manage team schedules and event logistics, contributing to efficient operations, while assisting with the analysis of school district data and the crafting of academic reports and digital materials
- Ensured timely completion of projects with strong time management and prioritization skills.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Implemented effective backup strategies, safeguarding valuable information from potential loss or corruption.
OGP Associate
Walmart Supercenter
09.2021 - 02.2024
- Accurately fulfilled customer orders by meticulously selecting requested items, ensuring order accuracy and customer satisfaction
- Delivered exceptional customer service, resolving inquiries and facilitating smooth pickups, contributing to the achievement of sales targets
- Collaborated with team members to maintain inventory levels, uphold store cleanliness, and enforce safety protocols
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Tutor
Moreno Valley USD, Canyon Springs High School
08.2018 - 03.2020
- Facilitated small group tutoring sessions, focusing on reinforcing understanding of key concepts across various subjects through review of class and text notes
- Assessed students' comprehension and identified areas requiring targeted re-instruction to enhance academic performance
- Supported the AVID Program by emphasizing critical thinking and process comprehension, enabling students to independently navigate problem-solving
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Bachelor's Degree - Information Systems and Technology, Cyber Security
California State University San Bernardino
San Bernardino, CA05.2024
Skills
- Technical Support
- Customer Service
- Time Management
- Problem Solving
- Team Collaboration
- Communication Skills
- Network Configuration
- Networking
- Attention to Detail
- Teamwork
- Data Cleaning
Certification
- AVID Tutor Training, RIMS AVID, 2018
- Redhat Training, California State University San Bernardino, 2024
References
- Kevin Ferguson, Enterprise Solution Architect, Mentor, Electronics for Imaging, Kevin.Ferguson@efi.com
- Gerson Renderos, Program Manager - State & Federal Programs, San Bernardino County Superintendent of Schools, gerson.renderos@sbcss.net
- John Massie, Program Manager Assessment and Data Analysis, San Bernardino County Superintendent of Schools, john.massie@sbcss.net
EDUCATION SKILLS AND EXPERIENCE
- Analyze and monitor network traffic using tools such as WireShark.
- Assess network architecture and performance
- Describe the fundamental concepts, technologies, components and issues related to communications and data networks.
- Gain in-depth analysis of various network & application protocols.
- Design a basic network architecture given a specific need and set of hosts/clients
- Track and identify the packets involved in a simple TCP/UDP connection (or a trace of such a connection).
- Describe common network vulnerabilities.
- Explain the fundamental concepts and techniques used in Project Management
- Describe the role of a Project Management and projects in the organization
- Demonstrate the ability of working in a team environment
- Apply management and organizational techniques for improving the success of a project
- Apply knowledge to a sample business project
- Facilitating the project development and management
- Explain analytics as a powerful tool for solving business problems and identify the role of
data in making fact-based decisions. - Use a data analytics tool like Excel to implement descriptive analytics methods and
transfer business data into valuable insights. - Outline the outcome of applied analytics by using data visualization to communicate the
ideas with the stakeholders and managers for effective decision making. - Work as part of a team to generate decisions scenarios to solve business problems and
showcase the information to a broad audience through storytelling.
Timeline
Data Technician Intern
San Bernardino County Superintendent of Schools
06.2024 - Current
OGP Associate
Walmart Supercenter
09.2021 - 02.2024
Tutor
Moreno Valley USD, Canyon Springs High School
08.2018 - 03.2020
Bachelor's Degree - Information Systems and Technology, Cyber Security
California State University San Bernardino
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