Shane Pascual
Temple,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Low Voltage Technician
Inhouse Systems
2022.11 - Current
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
- Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.
- Achieved consistent accurate results with attention to detail when working with complex schematics or blueprints.
Installation Technician/Sales Associate
Safe Haven ADT
2021.08 - 2022.11
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Collaborated with internal teams for operational continuity and optimal performance.
- Improved system functionality by configuring devices according to customers'' needs and preferences.
- Engaged with customers to build rapport and loyalty.
Slot Technician Supervisor/IT Support Specialist
Strategic Gaming Solution
2016.01 - 2020.11
- Improved overall customer satisfaction with timely troubleshooting and resolving of technical issues.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Created and maintained daily and weekly reports for upper management.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
Slot Technician
Imperial Pacific International
2015.06 - 2015.11
- Conducted routine inspections to verify compliance with gaming control.
- Cleared and cleaned casino tables, bars and machines.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT05.2026
High School Diploma -
Saint Marry Montessori Academy
Philippines03.2012
Skills
- Operation Monitoring
- Design Problem Solving
- System diagnostics
- Hand and Power Tool Operation
Certification
- CompTIA A+
- Alarm.com Certified Technician
Timeline
Low Voltage Technician
Inhouse Systems
2022.11 - Current
Installation Technician/Sales Associate
Safe Haven ADT
2021.08 - 2022.11
Slot Technician Supervisor/IT Support Specialist
Strategic Gaming Solution
2016.01 - 2020.11
Slot Technician
Imperial Pacific International
2015.06 - 2015.11
Bachelor of Science - Cloud Computing
Western Governors University
High School Diploma -
Saint Marry Montessori Academy
- CompTIA A+
- Alarm.com Certified Technician
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