Shane Rodriguez
Milwaukee
Summary
Results-oriented professional with a proven track record of driving business growth and consistently exceeding targets. Skilled in strategic planning, market analysis, and customer relationship management. Demonstrates strong leadership abilities by building high-performing teams and fostering a collaborative work environment. Possesses excellent communication and interpersonal skills, allowing for seamless adaptation and proactive problem-solving in fast-paced and challenging environments. Committed to continuous learning and professional development to stay ahead of industry trends and consistently deliver exceptional results. Dedicated and driven professional passionate about achieving organizational goals and driving overall success.
Overview
10
10
years of professional experience
Work History
Bus Operator
Milwaukee County Transit System
06.2023 - Current
- Safely operated transit bus in strict compliance with Milwaukee County Transit System policies, guidelines, and procedures, as well as following all Wisconsin and Federal traffic laws and regulations
- Collected fares according to existing fare structure, inspected bus passes, and issued valid transfers in a professional, courteous manner
- Operated the radio, farebox, and other systems within the bus in accordance with company policies and procedures
- Provided public timetables and accurate information to customers
- Demonstrated excellent customer service skills when interacting with all passengers
- Performed vehicle inspections before, during, and after scheduled work assignments
Driver
Amazon Flex
08.2022 - 06.2023
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Interacted with customers pleasantly to meet needs and drive satisfaction
- Achieved consistently high customer scores due to exceptional service
- Followed safety rules to keep a clean driving record with no accidents or incidents
- Managed records by tracking mileage, maintenance, and expenses with Flex App Software
- Cleaned vehicle regularly to maintain a professional appearance
- Practiced safe and secure loading methods to avoid damaging goods
Shopper/Trainer
Amazon Prime Now
09.2018 - 08.2022
- As a Prime Now Shopper at Whole Foods, you work in a Whole Foods setting - filling Prime Now customer orders and preparing them for delivery
- Items for delivery include a large variety of everyday needs including food, household items, and much more
- Package groceries in appropriate temperature bags (Chilled, Ambient, Frozen)
- Deliver customer groceries to designated pickup spots in a timely fashion
- Interact with customers in a professional and conscientious manner
- Complete daily tasks: Restock liners, bags, and ice cream liners in the correct designated areas
Cashier
Golf Galaxy
03.2017 - 07.2018
- Create a world-class customer experience through front-end customer engagement and point-of-sale interaction
- Cash register ringing & general cash handling
- Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
- Answer questions customers may have in person or over the phone
Cashier
Macy's
12.2016 - 02.2017
- Responsible for taking care of customer purchases, returns, orders, and upkeep of my area
- Provided excellent customer service, answered questions, and stayed up to date on coupons for customers using a Macy's credit card
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
- Reviewed and resolved differences between accounting information and cash drawer
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
Cashier
Burlington Coat Factory
06.2015 - 05.2016
- Greeted customers entering the establishment, assisted customers by providing information, and resolved their complaints
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Established or identified prices of goods, and services and tabulated bills using calculators, cash registers, or optical price scanners
- Answer customers' questions and provide information on procedures or policies
- Process merchandise returns, exchanges, and layaways
Education
Associate Liberal Arts Degree - The Liberal Arts Degree
Milwaukee Area Technical College
Milwaukee, WISkills
- GPS mapping
- Bus inspections
- Traffic law adherence
- Fare collections
- Safe driving skills
- Optimizing routes
- Adjusting routes
- Complaint resolution
- Punctuality and reliability
- Problem resolution
- Verbal and written communication
- Data entry
Timeline
Bus Operator
Milwaukee County Transit System
06.2023 - Current
Driver
Amazon Flex
08.2022 - 06.2023
Shopper/Trainer
Amazon Prime Now
09.2018 - 08.2022
Cashier
Golf Galaxy
03.2017 - 07.2018
Cashier
Macy's
12.2016 - 02.2017
Cashier
Burlington Coat Factory
06.2015 - 05.2016
Associate Liberal Arts Degree - The Liberal Arts Degree
Milwaukee Area Technical College
Similar Profiles
Benjamin WrightBenjamin Wright
Transit Bus Operator at Milwaukee County Transit SystemTransit Bus Operator at Milwaukee County Transit System
Rokisha FieldsRokisha Fields
Transit Bus Operator at Milwaukee County Transit SystemTransit Bus Operator at Milwaukee County Transit System
Robert WilliamsRobert Williams
City Bus Operator at Milwaukee County Transit SystemCity Bus Operator at Milwaukee County Transit System