Linda Porter
Cutler Bay,FL
Summary
Dedicated bus operator with a clean driving record and expertise in defensive driving, recognized for exceptional customer service at Miami Dade Transit. Successfully maintained passenger safety and satisfaction while mentoring new hires. Proven ability to handle emergencies calmly, ensuring efficient operations and fostering a positive community atmosphere.
Overview
23
23
years of professional experience
Work History
Bus Operator
Miami Dade Transit
11.2012 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Assisted passengers with stowing and retrieving luggage, bags, wheelchairs, and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Maintained full understanding of local roads and traffic patterns.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
School Bus Driver
Dade County Schools
07.2002 - 11.2012
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
Education
Accounting And Finance
Florida Memorial College
Miami, FLMiami Palmetto Senior High
Miami, FL06.1991
Skills
- Clean driving record
- Vehicle inspey
- Defensive driving
- Vehicle inspection
- Wheelchair support
- Weather conditions adaptation
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Safe driving skills
- Customer relations skills
- Passenger assistance
- GPS mapping
- Route planning
- Incident reporting
- Valid [state] license
- Emergency procedures
- Wheelchair assistance
- Mapping skills
- Bus inspections
- Scheduling pickups
- Customer service
- Pre-trip inspections
- Multitasking and organization
- DOT regulations
Timeline
Bus Operator
Miami Dade Transit
11.2012 - Current
School Bus Driver
Dade County Schools
07.2002 - 11.2012
Accounting And Finance
Florida Memorial College
Miami Palmetto Senior High
Similar Profiles
Tawanda BushTawanda Bush
Track Repair at Miami Dade Transit/DTPWTrack Repair at Miami Dade Transit/DTPW
Shameka EarlyShameka Early
Bus Operator at Miami Dade TransitBus Operator at Miami Dade Transit
Eddys GonzalezEddys Gonzalez
Transit Maintenance Shop Supervisor at Miami-Dade TransitTransit Maintenance Shop Supervisor at Miami-Dade Transit
Yahuskenia AguiarYahuskenia Aguiar
RBT at ABA Miami TherapyRBT at ABA Miami Therapy
Susana FuentesSusana Fuentes
Registered Behavior Technician at Better Future Behavioral TherapyRegistered Behavior Technician at Better Future Behavioral Therapy