Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shane Sprenger

Castile,NY

Summary

Dynamic IT Client Services Engineer with a proven track record at Navient, excelling in critical thinking and process improvement. Spearheaded the development of SOPs, enhancing operational efficiency and team performance. Adept at technical reporting and mentoring, driving productivity and fostering a culture of continuous improvement.

Overview

11
11
years of professional experience

Work History

IT Client Services Engineer

Navient
07.2022 - Current
  • Provides Tier 1 IT support for Navient employees.
  • Consults and advises employees in the proper use of
    technology.
  • Ensure accurate and timely response and resolution of all activities related to workstation related needs
    and/or issues at designated locations.
  • Assist other cross-functional IT staff in scheduled projects, after hours maintenance and testing.
  • Developed and curated the department's SOPs/KBs.

Supervisor, Mail & Administrative Services

Navient
04.2014 - 07.2022
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Mentored team members, fostering skill development and enhancing overall performance.
  • Implemented process improvements, reducing downtime and increasing productivity across the team.
  • Coordinated scheduling and resource allocation to optimize operational efficiency.
  • Single-handedly developed and oversaw the department's employee incentive program.
  • Developed and curated the department's SOPs

Education

High School Diploma -

Letchworth Central School
Gainseville, NY
06.2005

Skills

  • Critical thinking
  • Project planning & management
  • Data analysis
  • Technical reporting
  • Root-cause analysis
  • Quality assurance controls
  • Technical writing
  • Process development & improvement

Accomplishments

  • Selected to develop and curate SOPs for two most recent positions due to strong written skills.
  • Selected to oversee licensing, company vehicle, and performance incentive operations in prior position due to organizational skills.
  • Recognized as top performer in ticket resolution at current position and promoted within six months for driving team success.

Timeline

IT Client Services Engineer

Navient
07.2022 - Current

Supervisor, Mail & Administrative Services

Navient
04.2014 - 07.2022

High School Diploma -

Letchworth Central School

Similar Profiles

CREATE PROFILE
Shane Sprenger