Shane Strong
Santa Barbara,CA
Summary
- I have a great love of mechanics. I have had over 30 classic cars and motorcycles that I've rebuilt since I was about 12 years old. My true passion is mechanics.
- Retail professional with strong sales and service skills, dedicated to enhancing customer experiences and addressing needs effectively. Assistant Manager with a proven track record in leadership, establishing clear guidelines, and enforcing policies to maintain staff satisfaction and achieve objectives. Demonstrates exceptional relationship-building, multitasking, and decision-making abilities.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Miner's Ace Hardware
Goleta, California
10.2021 - Current
- Assisted in managing daily store operations and team activities.
- Trained new employees on store policies and customer service standards.
- Oversaw inventory management, including stock levels and product displays.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Monitored sales performance and provided feedback to improve service quality.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Retail Sales Associate, Banker
REI
Santa Barbara, CA
05.2019 - 03.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Construction Laborer
David DeVore Custom Cabinets
Santa Barbara, CA
11.2018 - 04.2019
- General construction. From new additions, cosmetic repairs, complete kitchen installs, foundation work, building decks, electrical, painting, Saltillo tile installs, and drywalling. From small repairs to new construction.
Hardware Sales Associate
Orchard Supply Hardware LLC
Goleta, CA
01.2016 - 11.2018
- Worked in the Hardware and Paint departments. Helping customers find the right tools and hardware for their particular projects.
- I have a great understanding of fasteners and tools, and how they should be correctly used.
Photographer
John Moran Auctioneers
Pasadena, CA
01.1995 - 02.2015
- Ran a large Photography studio that handled thousands of fine art objects, antiques, motor cars and jewelry. Produced all of the catalogue, advertising, and marketing images.
- I have an extensive knowledge of antiquities and fine art
- Customer relations with affluent Clientele.
Education
High School Diploma -
Crescenta Valley High School
La Crescenta, CA06.1991
Skills
- Common sense
- Creative thinking
- Cheerful disposition
- Leadership
- Problem solving
- Time management
- Flexibility, adaptability
- Critical thinking
- Organization
- Love of mechanics!!!!!
Timeline
Assistant Manager
Miner's Ace Hardware
10.2021 - Current
Retail Sales Associate, Banker
REI
05.2019 - 03.2020
Construction Laborer
David DeVore Custom Cabinets
11.2018 - 04.2019
Hardware Sales Associate
Orchard Supply Hardware LLC
01.2016 - 11.2018
Photographer
John Moran Auctioneers
01.1995 - 02.2015
High School Diploma -
Crescenta Valley High School