Joshua Hickman
Pearland,TX
Summary
Business Administration student with leadership experience in retail and operations. Strong background in customer service, team supervision, inventory management, and shipping/receiving. Reliable, organized, and effective in fast-paced environments.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
13
13
years of professional experience
Work History
TX Assistant Manager
Red Wing Shoes
Pearland and League City, TX
06.2023 - Current
- Support daily store operations, including sales floor coverage, receiving, and inventory organization
- Coordinate shipping/receiving tasks and maintain backroom accuracy and efficiency
- Assist with ordering and stock replenishment to reduce out-of-stocks and meet customer demand
- Train and supervise team members to ensure customer service standards and task completion
- Track KPIs and Hit sales targets
- Experience with cash handling and bank runs.
- Multiple High level Google reviews detailing exceptional service
- Familiarity with business accounts
- Fostered relationships with key people at many businesses (Networking)
TX Delivery Driver
Pizza Hut
Pearland, TX
02.2019 - 02.2023
- Delivered orders accurately and on time while providing professional customer service
- Managed transactions and resolved customer concerns to support repeat business
- Balanced multiple deliveries during peak hours while maintaining safety and quality standards
- Assisted in training new drivers on best practices for delivery routes and customer interaction.
- Collaborated with kitchen staff to streamline order preparation, enhancing overall delivery speed.
Overnight Stock Controller / Shift Manager
H-E-B
Friendswood, TX
06.2016 - 06.2018
- Promoted to Shift Manager; supervised a 10-person overnight team and ensured store readiness
- Led stock replenishment and merchandising for grocery aisles to support inventory availability
- Assigned tasks, monitored progress, and ensured safety and quality standards were met
- Achieved Key metrics Related to speed and efficiency.
Warehouse Associate (Forklift Certified)
Dooley Tackaberry
Deer Park, TX
10.2014 - 06.2016
- Loaded and unloaded trucks and staged inventory for inbound/outbound shipments
- Picked, packed, and shipped orders with a focus on accuracy and on-time completion
- Scheduled Hotshots and Assisted Sales team.
- Managed Inventory and regular wall counts.
- Familiar with OSHA standards
- Consistently lifted materials weighing as much as 75 pounds.
Barista
Starbucks
Pearland, TX
10.2012 - 10.2014
- Provided fast, friendly service in a high-volume environment
- Prepared beverages, handled transactions, and supported cleanliness/food safety standards
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Developed strong team relationships, fostering a positive work environment among staff members.
Education
B.B.A. - Business Administration
Texas Tech University
Lubbock, TX01.2027
Associate Degree - General Studies
Alvin Community College
Alvin, TX05.2023
HS Diploma - Diploma
Pearland High School
Pearland, TX06-2012
Skills
- Customer Service
- Sales Support
- Team Leadership
- Retail Operations
- Inventory Management
- Expert in Shipping & Receiving
- Order Fulfillment
- Stock Replenishment
- Time Management
- Forklift Certified
- BLS Certified
- TABC and Food Handlers certified
- Employee Training
- Common Sense
Timeline
TX Assistant Manager
Red Wing Shoes
06.2023 - Current
TX Delivery Driver
Pizza Hut
02.2019 - 02.2023
Overnight Stock Controller / Shift Manager
H-E-B
06.2016 - 06.2018
Warehouse Associate (Forklift Certified)
Dooley Tackaberry
10.2014 - 06.2016
Barista
Starbucks
10.2012 - 10.2014
B.B.A. - Business Administration
Texas Tech University
Associate Degree - General Studies
Alvin Community College
HS Diploma - Diploma
Pearland High School