Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Spiegel

Pittsburgh,PA

Summary

With over ten years of experience in enterprise desktop environments, I have developed expertise in a range of roles, from Help Desk to Desktop Team Lead. Possessing strong problem-solving abilities, a passion for learning, and excellent communication skills, I bring immense value to any team. I am prepared to make meaningful contributions and achieve positive outcomes, while remaining eager to tackle new challenges. My commitment and enthusiasm towards advancing organizational objectives are unwavering.

Overview

2025
2025
years of professional experience

Work History

Mac Desktop Technitian

Digital Fix Consulting
  • Provide Mac Deskside Support
  • Provide Hardware Life Cycle Replacements
  • Asset Management for Mac Hardware and Accessories.

Lead Mac Desktop Technitian

Digital Fix Consulting
08.2021 - Current
  • Provide guidance and training to new and existing techs
  • Work with Managment to ensure our work standards are being met
  • Ensure my team has access to any and all resources needed to do their jobs
  • Working with other team leads and engineers to ensure all major issues are dealt with in a reasonable time frame.

Deskside Support - Highmark

Pomeroy IT Solutions
12.2016 - 08.2021
  • Provide End of Life replacements
  • Provide direct support and troubleshooting
  • Assist with asset managment for Pittsburgh Sites
  • Disposal of old/broken equipment
  • Imaging and configure PC's
  • Break Fix
  • Back-up Manager for Desktop Team.

Service Desk Support - Bayer

Pomeroy IT Solutions
06.2015 - 12.2016
  • Provide over the phone support, both domestic and international
  • Assist with Out of Town Projects
  • Test new Software and give feedback.

Education

Associate Degree in Specialized Technology – Computer Networking Systems -

ITT Technical Institute
03.2015

Skills

  • Proficient in Windows, Linux Operating Systems, and MacOS
  • Basic Knowledge of Information Security
  • Basic Skills in Project Management
  • Computer hardware repair
  • Software Installation
  • Asset Management
  • Technical Documentation
  • Training and mentoring
  • Application support

Timeline

Lead Mac Desktop Technitian

Digital Fix Consulting
08.2021 - Current

Deskside Support - Highmark

Pomeroy IT Solutions
12.2016 - 08.2021

Service Desk Support - Bayer

Pomeroy IT Solutions
06.2015 - 12.2016

Mac Desktop Technitian

Digital Fix Consulting

Associate Degree in Specialized Technology – Computer Networking Systems -

ITT Technical Institute
Shane Spiegel