Shane Totten
Bridgeport,WV
Summary
Professional and driven individual with amazing work ethic. Very adaptable in a work setting. Eager to learn new skills and further my knowledge in any field. Very experienced in customer service, and enjoys working with others in an efficient manner.
Overview
4
4
years of professional experience
Work History
Student Worker
Glenville State University Admissions Office
Glenville, WV
09.2024 - Current
- Worked in team environment to maintain high levels of productivity.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Front End Associate
Kroger
Clarksburg, WV
05.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Attendant
Wash-Rite Express Car Wash
Bridgeport, WV
12.2022 - 04.2024
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
Front of House Employee
Chick-fil-A
Clarksburg, WV
07.2023 - 09.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Host
Mountain State Brewing
Bridgeport, WV
06.2023 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Concessions Worker
Citynet Center
Bridgeport, WV
07.2022 - 12.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Collaborated with team members to ensure smooth operations during high-traffic events.
Host
Oliverio's Ristorante
Bridgeport, WV
05.2022 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Crew Member
Wendys International
Bridgeport, WV
05.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Music Education
Glenville State University
Glenville, WV05-2028
High School Diploma -
Bridgeport High School
Bridgeport, WV05-2024
Skills
- Customer service
- Public speaking
- Fast learner
- Teamwork and collaboration
- Problem solving
- Friendly and professional
- Technical support
Volunteer Work
- Taylor County Family Resource Network (100+ hours)
- Harrison County Summer Theater Camp (70 hours)
- Key Club (30 hours)
References
References available upon request.
Timeline
Student Worker
Glenville State University Admissions Office
09.2024 - Current
Front End Associate
Kroger
05.2024 - Current
Front of House Employee
Chick-fil-A
07.2023 - 09.2023
Host
Mountain State Brewing
06.2023 - 07.2023
Customer Service Attendant
Wash-Rite Express Car Wash
12.2022 - 04.2024
Concessions Worker
Citynet Center
07.2022 - 12.2022
Host
Oliverio's Ristorante
05.2022 - 09.2022
Crew Member
Wendys International
05.2021 - 08.2021
Bachelor of Arts - Music Education
Glenville State University
High School Diploma -
Bridgeport High School
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