Shane Umana
Akron
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
Work History
Paint Sales Associate
Lowes Home Improvment
akron
07.2025 - Current
- Guided customers in selecting paint products and colors to enhance home improvement projects.
- Advised customers on paint application techniques and surface preparation to ensure optimal results.
- Streamlined displays and managed inventory of paint supplies and accessories for better customer accessibility.
Sales consultant
Perfect Power Wash
Norton
02.2022 - 03.2023
- Achieved over $400,000 in total sales and established over 200 annual memberships.
- Maintained relationships with new and previous customers, provided quotes, answered questions, educated customers about power washing and holiday lights, and assisted with service-related issues.
- Developed strong relationships with customers to understand their needs.
- Provided detailed product knowledge on power washing services and equipment.
- Coordinated service appointments to ensure timely and efficient operations.
Service advisor
Infiniti of Akron
Akron
11.2022 - 02.2023
- Communicated with customers regarding vehicle repair needs and relayed information to Service Technicians. Greeted customers, assisted in determining necessary repairs and costs, maintained up-to-date knowledge of services, and contacted customers to provide updates on vehicle repair status.
- Explained service options and warranty details to customers clearly.
- Assisted customers with inquiries and service recommendations.
- Coordinated service appointments and ensured timely vehicle maintenance.
- Combined roles of service writer and car salesman, completing used car appraisals to facilitate sales and enhance customer experience.
Sales associate
Winners Circle Nissan
Hampton
07.2022 - 10.2022
- Sold a total of 15.5 cars my first month making me the second highest selling salesman of the month.
- Quickly assessing buyer's requirements and guiding through purchase with efficiency. Knowledgeable of specifications of new and used vehicles including cars, SUVs, vans and pickup trucks.
- Assisted customers in selecting vehicles tailored to their needs and preferences, improving sales outcomes.
- Demonstrated product features and benefits, facilitating informed purchasing decisions.
- Collaborated with sales team to develop strategies for increasing customer engagement.
Cyberspace Workforce Personnel
United States Air Force
Langley
04.2022 - 07.2022
- Set up and classified 100 new computers for operational use, facilitating efficient deployment across the organization.
- Installed, troubleshot, and repaired office equipment, ensuring security and functionality of computers and user profiles.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Power Production Journeyman
United States Air Force
Langley
03.2020 - 03.2022
- Ensured mission essential facilities maintained power during 36-hour outage, supporting critical operations for 25% of base.
- Installed, removed, operated, and maintained emergency generator and aircraft arresting system equipment to ensure operational readiness.
- Performed daily tasks with precision and attention to detail.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Quarantine Assistant
United States Air Force
Pyeongtaek
01.2021 - 03.2021
- Ensured safety of incoming Airman by assisting isolation process, delivering food and supplies to isolated members, and disinfecting rooms and common areas.
- Led fire evacuation with zero incidents, ensuring safety of all personnel involved.
- Managed administrative tasks to support daily operations and unit readiness.
- Coordinated schedules and meetings for senior leadership and team members.
- Developed and maintained filing systems for efficient document retrieval.
Education
Bachelor of Science - Electrical and Electronic Engineering Technology
The University of Akron
Akron, OH05-2028
Information Technology -
Maplewood Carrer Center
Ravenna, Ohio06-2018
Skills
- Microsoft Office 365
- Troubleshooting electronics
- Customer service
- Budgeting
- Problem solving
- Time management
- Team collaboration
- Cash handling experience
- Product knowledge expertise
- Multitasking Abilities
- Adaptable and flexible
Volunteer Experience
Quarantine Assistant, United States Air Force, Pyeongtaek, South Korea, 01/21, 03/21, Ensured safety of incoming Airman by assisting in isolation process, delivered food and supplies to isolated members and disinfected rooms and common areas., Successfully led fire evacuation with zero incidents.
Timeline
Paint Sales Associate
Lowes Home Improvment
07.2025 - Current
Service advisor
Infiniti of Akron
11.2022 - 02.2023
Sales associate
Winners Circle Nissan
07.2022 - 10.2022
Cyberspace Workforce Personnel
United States Air Force
04.2022 - 07.2022
Sales consultant
Perfect Power Wash
02.2022 - 03.2023
Quarantine Assistant
United States Air Force
01.2021 - 03.2021
Power Production Journeyman
United States Air Force
03.2020 - 03.2022
Bachelor of Science - Electrical and Electronic Engineering Technology
The University of Akron
Information Technology -
Maplewood Carrer Center