Shane V
San Angelo
Summary
Dynamic and results-driven professional with a proven track record at Wichita County Water Improvement District. Expert in logistics and delivery management, demonstrating strong organizational skills and effective communication. Committed to enhancing customer satisfaction and operational efficiency, while maintaining a clean driving record and adhering to safety protocols.
Professional with robust experience in logistics and delivery management. Skilled in route optimization, customer service, and inventory control. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Reliable problem-solver with excellent communication and organizational skills.
Overview
24
24
years of professional experience
Work History
Water Delivery Specialist
Wichita County Water Im;provement District
02.2022 - 10.2025
- Executed delivery tracking processes to ensure timely and precise water distribution.
- Communicated with customers to confirm orders and address inquiries regarding delivery status.
- Monitored inventory levels to facilitate optimal stock management and prevent shortages.
- Coordinated logistics for efficient routing and scheduling of water deliveries.
- Coordinated with co`workers to ensure a proper water level to provide service to their customers
- Processed customer orders promptly, ensuring swift and accurate fulfillment.
- Collaborated with team members to streamline delivery operations and enhance efficiency.
- Utilized customer feedback to improve service delivery and enhance client satisfaction.
- Developed relationships with clients to foster trust and promote repeat business.
- Conducted regular audits of delivery processes to identify areas for improvement.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Documented all delivery transactions accurately, contributing to efficient inventory management practices.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
- Followed company policies and procedures during shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Reported customer questions, issues and complaints to management.
Delivery Driver
Moore Supply Co. Inc.
03.2017 - 02.2022
- Executed routine vehicle inspections to ensure operational safety and reliability.
- Coordinated with dispatch to receive delivery assignments and updates.
- Managed delivery schedules to optimize time and reduce delays.
- Maintained accurate delivery logs and documentation for compliance purposes.
- Communicated effectively with customers to confirm delivery times and address inquiries.
- Adapted to changing delivery routes and last-minute schedule adjustments.
- Resolved customer complaints regarding delivery issues in a professional manner.
- Ensured secure handling of packages to prevent damage during transport.
- Trained new drivers on company policies and safety procedures.
- Collaborated with warehouse staff to streamline package loading processes.
- Monitored traffic patterns and weather conditions to anticipate delivery challenges.
- Implemented best practices for fuel efficiency and vehicle maintenance.
- Provided feedback to management on route efficiency and process improvements.
- Assisted in managing inventory levels during peak delivery periods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Loader and Unloader
UPS
11.2015 - 02.2016
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
Operations Manager
Veterinary Medical Center of North Texas
07.2012 - 02.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
ICU Director
Animal Diagnostic Clinic
03.2002 - 01.2012
- Managed daily operations of the ICU to ensure optimal patient care and resource utilization.
- Developed and implemented training programs for staff to enhance clinical skills and knowledge.
- Collaborated with veterinary specialists to establish treatment protocols and improve patient outcomes.
- Conducted regular performance evaluations to assess staff competencies and identify areas for improvement.
- Facilitated interdisciplinary meetings to enhance communication and care coordination among team members.
- Monitored patient progress and adjusted treatment plans based on clinical assessments and outcomes.
- Led quality improvement initiatives that focused on enhancing patient safety and care standards.
- Established protocols for infection control and prevention to maintain a safe environment for patients.
- Provided mentorship and support to junior staff, fostering professional growth and development.
- Analyzed patient data to identify trends and implement strategies for improving care delivery.
- Streamlined patient admission and discharge processes to enhance overall operational efficiency.
- Ensured compliance with hospital policies, state regulations, and accreditation standards through regular audits and process improvements.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Implemented innovative strategies for enhancing workflow efficiency that led to reduced wait times for patients during peak hours.
- Developed strong working relationships with physicians, nurses, ancillary staff, and administration to enhance overall teamwork and care coordination.
- Facilitated interdepartmental collaboration efforts resulting in streamlined processes across all hospital units.
Education
Bachelor of Science - Biomedical Sciences
Texas A&M University
College Station, TXBachelor of Science - Biomedical Sciences
Lubbock Christian University
LubbockHigh School Diploma -
S.H Rider High School
Wichita Falls05-1989
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- City and non-city driving
- Delivery schedules
- Safety protocols and procedures
- Effective communication
- Load securing proficiency
- Safety protocols
- Physical stamina and strength
- Conflict resolution
- Customer rapport
- Basic math
- Safety awareness
- Professional appearance
- Reading comprehension
- Clean MVR
- Teamwork and collaboration
- Customer service
- Safe driving practices
- Reliability
- Excellent communication
- Strong working relationships
- Dependability and honesty
Timeline
Water Delivery Specialist
Wichita County Water Im;provement District
02.2022 - 10.2025
Delivery Driver
Moore Supply Co. Inc.
03.2017 - 02.2022
Loader and Unloader
UPS
11.2015 - 02.2016
Operations Manager
Veterinary Medical Center of North Texas
07.2012 - 02.2015
ICU Director
Animal Diagnostic Clinic
03.2002 - 01.2012
Bachelor of Science - Biomedical Sciences
Texas A&M University
Bachelor of Science - Biomedical Sciences
Lubbock Christian University
High School Diploma -
S.H Rider High School