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Shane Williams
KINGSTON,OH
Summary
Dynamic Shift Leader at Orbis Rpm with a proven track record in team leadership and customer service excellence. Skilled in optimizing workflows and enhancing team productivity through effective training and conflict resolution. Committed to maintaining high safety standards while delivering exceptional service, ensuring customer satisfaction and operational efficiency.
Proficient in use of Microsoft Emails and
familiar with excel.
Overview
43
43
years of professional experience
Work History
Shift Leader
Orbis Rpm
10.2013 - 04.2026
- Directed daily operations to uphold safety protocols and maintain quality standards.
- Conducted training sessions for new team members on equipment operation and compliance with operational procedures.
- Optimized shift scheduling to maximize workforce efficiency and guarantee optimal coverage.
- Managed inventory levels and executed restock requests to optimize supply chain efficiency.
- Facilitated training and mentorship for staff on best practices and operational workflows.
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Addressed customer inquiries and complaints with efficiency to enhance satisfaction levels.
- Facilitated onboarding of new employees and assigned daily tasks and responsibilities.
- Ensured maintenance of a clean and safe work environment while enforcing adherence to safety guidelines and protocols.
- Addressed customer complaints and issues, delivering effective solutions to enhance satisfaction.
- Elevated customer satisfaction by delivering prompt and courteous service while addressing concerns immediately.
- Ensured cleanliness and organization of production areas to mitigate hazards and prevent work delays.
- Oversaw shift operations, allocated resources, and evaluated team performance to ensure business profitability and efficiency.
- Facilitated ongoing training for new hires, cultivating a positive team atmosphere that promotes growth and development.
- Facilitated conflict resolution among team members while maintaining strong working relationships.
- Facilitated development of strong communication skills among staff by promoting open dialogue in shift meetings and one-on-one discussions.
- Enhanced team productivity through strategic scheduling and effective task delegation.
- Compiled and delivered shift summary reports to supervisor, ensuring alignment on goals and progress.
- Fostered a culture of continuous improvement by identifying and addressing individual and team growth opportunities.
- Facilitated vendor coordination to ensure timely product delivery and foster strong professional relationships.
- Enhanced customer satisfaction by swiftly resolving concerns and delivering outstanding service.
- Facilitated regular team meetings to align targets and strategies among team members.
- Ensured workspace cleanliness and organization while adhering to health and safety standards.
- Resolved customer complaints by employing effective communication and problem-solving skills.
Temp Worker
Surge Staffing
Circleville, OH
10.2011 - 10.2013
- Assisted teams in various temporary roles within manufacturing environments. Supported delivery operations to help achieve timely product distribution.
- Managed machinery and equipment operations to ensure efficient production workflows.
- Facilitated collaboration among team members to enhance operational processes.
- Fostered workplace morale by consistently demonstrating professionalism and a positive attitude during temporary assignments.
- Demonstrated reliability and commitment as a team player, consistently exceeding expectations in diverse temporary roles.
- Acquired semi-skilled and advanced competencies through direct observation of experienced professionals.
Manufacturing Production Associate
Kenworth Performance Truck
Chillicothe, OH
09.2010 - 10.2011
- Executed machinery operations to assemble components for heavy-duty trucks.
- Executed quality inspections to uphold manufacturing standards.
- Facilitated collaboration among team members to enhance production workflows.
Manufacturing Operator
FPE Manufacturing
Circleville, OH
06.2009 - 09.2010
- Managed machinery operations to optimize production line efficiency.
- Oversaw quality control processes, identifying defects and implementing corrective actions.
- Facilitated collaboration among team members to enhance workflow efficiency and reduce downtime.
- Facilitated training sessions for new operators on safety protocols and standard operating procedures.
- Oversaw maintenance of accurate production output and inventory level records.
- Facilitated training for new employees on company policies, equipment operation, and best practices to enhance team cohesion.
- Operated and maintained machinery to ensure high-quality production of industrial products.
- Conducted thorough inspections of products and machines to ensure optimal quality and efficiency.
- Streamlined workflow to achieve stringent production targets.
- Ensured maintenance of a clean workplace environment by rigorously adhering to housekeeping protocols.
- Facilitated collaboration with quality assurance teams to conduct regular inspections of finished products.
- Facilitated collaboration among cross-functional teams to enhance communication and optimize workflow in manufacturing processes.
- Facilitated engineering teams during equipment upgrades and installations by offering insights derived from hands-on experience with existing machinery.
- Operated machinery by loading raw materials and unloading finished products to ensure seamless manufacturing operations.
- Streamlined workstation organization and material preparation to enhance operational efficiency.
Converting Machine Operator
Mead Paper
Chillicothe, OH
02.1996 - 06.2009
- Managed operation of converting machines to ensure production of high-quality paper products.
- Oversaw machine performance, diagnosing issues and implementing proactive maintenance strategies to minimize downtime.
- Facilitated training sessions for new operators on equipment operation and safety protocols.
- Executed process enhancements to optimize production efficiency and minimize waste.
- Partnered with quality control teams to uphold compliance with product specifications and industry standards.
- Calibrated machine settings according to material specifications to enhance production efficiency.
- Executed meticulous quality checks on finished products, ensuring adherence to standards.
- Orchestrated seamless job transitions by expertly configuring machines with necessary materials and tools.
- Established and maintained a safe work environment by enforcing the proper use of personal protective equipment and adherence to safety protocols.
- Enhanced product quality through diligent monitoring of machine parameters and precise adjustments of settings.
- Managed operation of various converting machinery to enhance team scheduling flexibility.
- Optimized production efficiency through precise calibration and adjustment of converting machines to fulfill specific job requirements.
- Assessed final products to ensure adherence to work orders and identify defects.
- Optimized pressure roll tension, glue temperature, and machine component speed through precise calibration of machine controls and settings.
- Facilitated transfer of completed products from machines to conveyors for subsequent processing.
Press Machine Operator
Midwest Production Services
Amanda, OH
11.1993 - 02.1996
- Managed operation and maintenance of press machinery to maximize production efficiency.
- Facilitated collaboration among team members to troubleshoot and resolve mechanical issues efficiently.
- Oversaw production processes to ensure compliance with safety and quality standards.
- Facilitated training sessions for new operators on machinery operation safety protocols and best practices.
- Oversaw maintenance of accurate production logs and reports for management review.
- Exhibited adaptability by mastering new technologies and adjusting to evolving job requirements.
- Oversaw press operations to enhance product quality through diligent monitoring and timely adjustments.
- Ensured safety compliance by strictly following company protocols and operating equipment with precision.
- Optimized output quality by consistently calibrating press machines in accordance with established guidelines.
- Served as a dependable resource for colleagues by providing technical expertise and resolving complex issues.
- Minimized machine downtime by swiftly diagnosing and resolving mechanical issues.
- Achieved production deadlines consistently by implementing effective time management and task prioritization strategies.
- Managed operation of diverse press machines while ensuring adherence to stringent quality control standards.
- Executed comprehensive quality checks on finished products to ensure adherence to client specifications regarding dimensions, color accuracy, and overall appearance.
- Facilitated collaboration among team members to enhance workflow efficiency.
- Executed routine maintenance on press machinery to enhance operational efficiency.
- Executed timely removal of completed loads from press operations.
- Utilized gauges, calipers, and precision instruments to conduct measurements and diagnose issues.
- Ensured compliance with company policies and OSHA regulations to uphold workplace safety standards.
- Optimized machine operations and components through timely adjustments to align with varying production order demands.
Independent Contractor
Self-employeed
Circleville, OH
01.1986 - 11.1993
- Oversaw project timelines and deliverables to guarantee client satisfaction and alignment with strategic objectives.
- Engineered customized solutions addressing diverse client requirements to elevate service offerings.
- Engaged with clients to diagnose challenges and deliver expert guidance for informed decision-making.
- Developed comprehensive proposals detailing project scope, deliverables, and timelines to drive new business acquisition.
- Provided exceptional service to customers, fostering strong relationships for future business opportunities.
- Cultivated and sustained robust client relationships, driving repeat business and referrals.
- Facilitated effective communication with clients throughout project lifecycle, ensuring timely updates on progress and potential issues.
- Engaged with customers to evaluate needs and recommend tailored solutions.
- Enhanced client satisfaction through timely delivery of high-quality projects.
- Demonstrated agility in adapting to evolving project demands and unforeseen challenges while maintaining high-quality outcomes.
- Facilitated contract negotiations with clients, ensuring transparent communication of project scope and expectations.
- Implemented innovative problem-solving strategies to address unforeseen challenges during project execution.
- Cultivated new business opportunities through strategic networking at events and online platforms.
- Oversaw meticulous documentation of project progress, expenses, and communications for precise invoicing.
- Enhanced customer experience by delivering exceptional services and resolving issues efficiently.
- Established and nurtured strategic partnerships with vendors to ensure timely and cost-effective delivery of services and materials.
Petty Officer Third Class
U S Navy
Norfolk, VA
12.1982 - 12.1986
- Oversaw training programs for junior personnel to enhance operational efficiency and foster team cohesion.
- Managed logistics coordination for supplies and equipment, ensuring mission and exercise readiness.
- Established and enforced safety protocols, significantly reducing incidents and fostering accountability.
- Guided junior sailors in professional development and skill acquisition to strengthen team capabilities.
- Directed cross-functional teams during exercises to enhance communication and achieve mission objectives.
- Facilitated successful operations by coordinating effectively with cross-functional departments and teams.
- Exhibited adaptability by swiftly mastering new systems and processes for specific assignments.
- Facilitated emergency response efforts, ensuring prompt actions to safeguard lives and property.
- Executed regular equipment maintenance and inventory checks to guarantee mission readiness.
- Cultivated leadership skills through active engagement in diverse training programs and exercises.
- Championed adherence to Navy core values within the unit, exemplifying integrity, accountability, initiative, teamwork, and perseverance.
- Acquired advanced technical expertise through troubleshooting and repairing intricate equipment malfunctions.
- Oversaw administrative requirements, maintained accurate records, and submitted operational reports.
- Assisted in ordering, unloading, sorting, and tracking inventory.
- Managed procurement and distribution of supplies for division operations.
- Oversaw fire maintenance operations to ensure safety and compliance.
- Assisted in operating fire suppression equipment to maintain safety standards. Collaborated with team members to support effective emergency response efforts. Contributed to training sessions on equipment usage and to effectively address and resolve operational issues.
- Was responsible for maintenance of fire suppression equipment.
- Was a member of Damage Control Team.
Education
High School Diploma -
Princeton High School
Princeton, WVSkills
Positive attitude
Team leadership
Problem-solving
Customer service focus
Flexible schedule
Strong verbal and written communication
Training assistance
Creative problem solving
Customer service management
Team collaboration and leadership
Team supervision
Conflict resolution
Assigning work
Complaint resolution
Issue resolution
Shift paperwork completion
Daily workflows
Client service
Professional appearance
Client support
Strategic thinking
Verbal and written communication
Performance metrics
Resource management
Daily briefing facilitation
Shift leadership
Decision-making capacity
Multitasking Abilities
Customer service
Analytical thinking
Excellent communication
Time management
Task prioritization
Reliability
Adaptability and flexibility
Timeline
Shift Leader
Orbis Rpm
10.2013 - 04.2026
Temp Worker
Surge Staffing
10.2011 - 10.2013
Manufacturing Production Associate
Kenworth Performance Truck
09.2010 - 10.2011
Manufacturing Operator
FPE Manufacturing
06.2009 - 09.2010
Converting Machine Operator
Mead Paper
02.1996 - 06.2009
Press Machine Operator
Midwest Production Services
11.1993 - 02.1996
Independent Contractor
Self-employeed
01.1986 - 11.1993
Petty Officer Third Class
U S Navy
12.1982 - 12.1986
High School Diploma -
Princeton High School