Shanea Daniel
Baltimore,MD
Summary
An adaptable professional with proven proficiency in Microsoft Office and sales operations. Excels in attention to detail, possesses outstanding communication skills, and demonstrates strong technological capabilities. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Exhibits outstanding customer service skills and efficiently adjusts to new and unfamiliar responsibilities.
Overview
9
9
years of professional experience
Work History
CEO
DiamondDiorLocx LLC
Baltimore, MD
09.2023 - Current
- Developed strategic business initiatives to enhance market presence and brand recognition.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints.
- Developed positive relationships with customers to drive repeat business.
- Utilized Microsoft Office applications to assist in document creation and data management.
- Directed website management initiatives to ensure optimal performance and accessibility for users.
- Implemented effective time management strategies to streamline workflow and meet deadlines.
- Managed multiple tasks simultaneously to meet deadlines.
- Increased brand engagement through targeted social media campaigns.
- Drove audience growth by leveraging analytics to refine social media approaches.
- Maintained accurate financial records.
- Assisted in packaging items for shipment. Supported logistics team in handling packages efficiently. Contributed to maintaining organized shipping processes.
Sales Associate
Macys Department Store
White Marsh, MD
10.2017 - 10.2018
- Assisted customers in product selection and resolved inquiries to enhance shopping experience.
- Maintained organized merchandise displays, ensuring alignment with store standards and promotions.
- Processed transactions efficiently using point-of-sale systems, contributing to smooth checkout operations.
- Collaborated with team members to restock shelves and maintain inventory accuracy throughout the sales floor.
- Provided administrative support for managers and staff, streamlining daily store operations
- Answered phones promptly, delivering excellent customer service and resolving inquiries
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and assisted with merchandise selection, enhancing overall shopping experience
- Supported promotional events by setting up displays and assisting in customer engagement activities.
- Used in-store system to locate inventory and place special orders for customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Data Analytics - Data Analytics
Western Governors University
Salt Lake City, UT10-2026
Digital Court Reporter - Legal Studies
University of Maryland, Baltimore County
Baltimore, MD10-2026
Office Technology - Office Technology
Vocational Workforce Develpoment
04-2017
Skills
- Microsoft Office
- Multitasking
- Microsoft Excel
- Time Management
- Attention to detail
- Scheduling
- Data Entry
- Organized and systematic
Timeline
CEO
DiamondDiorLocx LLC
09.2023 - Current
Sales Associate
Macys Department Store
10.2017 - 10.2018
Data Analytics - Data Analytics
Western Governors University
Digital Court Reporter - Legal Studies
University of Maryland, Baltimore County
Office Technology - Office Technology
Vocational Workforce Develpoment