Shanea Toney
Fremont,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Professional Service Advisor
East Bay Motorsports
05.2019 - 10.2024
- Help develop office policies and procedures to increase revenue over previous years
- Scheduled appointments in a way that increased technician productivity while lowering customer wait times
- Quickly learned the mechanical functions of a wide range of recreational vehicles in order to communicate more effectively with customers and increase overall satisfaction
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained and processed more than 100 active repair orders at all times.
Professional Pet Stylist and Receptionist
Petsmart, Petco, and VCA Orchard Plaza Animal Hospital
01.2005 - 01.2019
- Scheduled appointments
- Generated $50,000 to $75,000 a year in revenues
- Provided front office support in a veterinary clinic where quick decisions can be the difference between life and death
- Developed close professional relationships with clients
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
Zoo Keeper
Tupelo Buffalo Park and Zoo
01.1999 - 01.2005
- Assisted in safe capture, restraint, and transport of animals when necessary for medical procedures or relocation purposes.
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Assisted with development of new exhibits or renovations by providing input on species-specific requirements and optimal exhibit design features.
Chiropractic Assistant and Office Manager
Advanced Chiropractic Services
01.1992 - 01.1999
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported practice growth by maintaining well-organized office environment and ensuring efficient day-to-day operations.
- Processed insurance claims, and improved follow up procedures resulting in higher percentage of paid claims
Education
KTM Bronze Technician -
KTM
Hayward, CA06-2024
Master Grooming - Pet Grooming
Showtime Pet Grooming
San Jose, CA01.2014
Professional Pet Stylist Certification -
Petco Grooming Academy
San Jose, CA01.2005
Chiropractic Assistant Certification -
Mississippi Board of Chiropractors
Biloxi, MS06-1997
High School Diploma - AP Biology, Zoology, Creative Writing, AP English, AP US History, French, Humanities
Tupelo High School
Tupelo, MS01.1996
Skills
- Written and oral communication
- Scheduling
- Travel planning
- Event planning
- Accounts receivables and resolutions
- Problem solving
- Maintaining detailed records of interactions
- Meeting deadlines
- Microsoft software
- Organization
- Deep empathy
- Customer Service
Accomplishments
- One of the first people to earn a Chiropractic Assistant Certification in the State of Mississippi.
- Was promoted to Office Manager at age 18.
- Was recommended by my peers to showcase my grooming skills on a tv news segment.
- Achieved Master Groomer skill level in dog grooming.
Timeline
Professional Service Advisor
East Bay Motorsports
05.2019 - 10.2024
Professional Pet Stylist and Receptionist
Petsmart, Petco, and VCA Orchard Plaza Animal Hospital
01.2005 - 01.2019
Zoo Keeper
Tupelo Buffalo Park and Zoo
01.1999 - 01.2005
Chiropractic Assistant and Office Manager
Advanced Chiropractic Services
01.1992 - 01.1999
KTM Bronze Technician -
KTM
Master Grooming - Pet Grooming
Showtime Pet Grooming
Professional Pet Stylist Certification -
Petco Grooming Academy
Chiropractic Assistant Certification -
Mississippi Board of Chiropractors
High School Diploma - AP Biology, Zoology, Creative Writing, AP English, AP US History, French, Humanities
Tupelo High School
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