Shaneaka Jackson
Tacoma,WA
Summary
Resourceful Authorization Coordinator known for high productivity and efficient task completion. Specialize in insurance verification, patient communication, and regulatory compliance. Excel in time management, problem-solving, and adaptability, ensuring smooth workflow and effective coordination within healthcare settings.
Overview
6
6
years of professional experience
Work History
Authorization Coordinator
Proliance Puget Sound Orthopaedics
Lakewood, WA
09.2021 - Current
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Processed incoming authorization requests and updated customer accounts accordingly.
- Reviewed and approved authorization requests according to established criteria.
Checkout Operator
Proliance Puget Sound Orthopaedic
Lakewood, WA
09.2019 - 04.2021
Call Center Representative
Proliance Puget Sound Orthopeadics
Lakewood, WA
07.2018 - 08.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
High School Diploma -
H.L Bourgeois
Gray, LA05-2001
Skills
- Organizational abilities
- Medical terminology proficiency
- Critical thinking abilities
- Process improvement strategies
- Multitasking
- Office Administration
Timeline
Authorization Coordinator
Proliance Puget Sound Orthopaedics
09.2021 - Current
Checkout Operator
Proliance Puget Sound Orthopaedic
09.2019 - 04.2021
Call Center Representative
Proliance Puget Sound Orthopeadics
07.2018 - 08.2019
High School Diploma -
H.L Bourgeois
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