Shaneal Bowery
Snellville,GA
Summary
Experienced healthcare service professional adept at effectively communicating with patients and resolving their problems. Proficient in managing patient inquiries and coordinating with medical teams to ensure seamless service delivery. Thrives in high-pressure environments, consistently achieving results through teamwork and adaptability. Recognized for empathy, active listening, and conflict resolution skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Med Tech
TerraBella Roswell
09.2024 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
CNA
Tucker Wellness & Rehab
01.2023 - 08.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cashier/Bakery Associate
Sprouts Farmers Market
07.2019 - 04.2021
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience
Assistant Director (Jump Oasis)
Play & Learn Center
10.2015 - 11.2017
- Planned and organized party activities based on participant preferences and requests
- Explained and demonstrated games and activities to party participants
- Engaged with children to maintain safety and interest in activities during parties
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
Education
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA12-2026
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
- Immunohistochemical testing
- Medical record documentation
- Patient monitoring
- Patient assessments
- Customer service
- Team collaboration
- Team leadership
- Decision-making
- Complex Problem-solving
- Goal setting
Accomplishments
- CNA Certified
- CMA Certified
- Basic Life Support
- Maxwell Nursing Program
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Med Tech
TerraBella Roswell
09.2024 - Current
CNA
Tucker Wellness & Rehab
01.2023 - 08.2024
Cashier/Bakery Associate
Sprouts Farmers Market
07.2019 - 04.2021
Assistant Director (Jump Oasis)
Play & Learn Center
10.2015 - 11.2017
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Associate of Science - Health Sciences
Georgia State University
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