Shanean James
Amityville,NY
Summary
Highly motivated and dedicated professional with a strong passion for teamwork. Thrives in collaborative environments, known for hardworking nature and outgoing personality. Consistently strives to deliver exceptional results. Adept at providing top-notch customer service and efficiently managing inventory and logistics with a wealth of experience in customer service and warehouse operations. Committed to excellence, approaches each task with unwavering dedication and a drive to exceed expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Health Aide / companion
John Hancock
2013.05 - Current
- Aide to my elderly patient, help her with daily living.l
- Cook & Clean within the home
- Assisted patient with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Clerk
USPS
2012.09 - 2012.12
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
pse clerk
USPS
2011.10 - 2012.08
- Sorting and processing mail.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
CNA
ourlady of consolation
2009.12 - 2011.07
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with daily living activities, promoting independence and dignity.
Debt Collection Specialist
Oxford Management
2008.09 - 2009.06
- Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
- Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
Education
High school or equivalent -
Skills
- Warehouse training
- Teambuilding
- Nursing training
- Cooking
- Computers
- American Heart Association CPR/AED
- Excellent knowledge of computers
Certification
CNA, Expired, Certified Nursing Assistant (CNA)
Personal Information
Age: 30
Timeline
Home Health Aide / companion
John Hancock
2013.05 - Current
Clerk
USPS
2012.09 - 2012.12
pse clerk
USPS
2011.10 - 2012.08
CNA
ourlady of consolation
2009.12 - 2011.07
Debt Collection Specialist
Oxford Management
2008.09 - 2009.06