Shaneca Smith
Blackstone,VA
Summary
Highly motivated quality assurance specialist with a robust background at the Virginia Center for Behavioral Rehabilitation, showcasing expertise in safety procedures and compliance certifications. Leveraged communication proficiency to enhance facility operations, achieving significant improvements in safety and compliance. Excelled in risk management and policy enforcement, ensuring top-tier service and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist/Assistant Safety Officer
Virginia Center for Behavioral Rehabilitation
Burkeville, VA
05.2022 - Current
- As the quality assurance specialist, I assure that the facility services comply with DBHDS and accrediting body requirements. I am responsible for ensuring safety, sanitation, documenting usage, advising when purchases are required, repairs, and compliance with all the vehicle fleet.
- I perform functions to assist in the facility’s wide safety inspections, as indicated by Virginia State Fire Prevention, National Fire Prevention Codes, and OSHA compliance. I conduct health and safety inspections to assure compliance with internal and external expectations by performing audits of internal functions to assure compliance with departmental expectations.
- Analyzed data from inspection results for trends in order to recommend process improvements.
- Maintain a fleet of vehicles, including scheduling preventative maintenance and repairs.
- Conduct regular vehicle inspections to identify potential problems or issues.
- Coordinate with the mechanic shop and/or vendors for parts ordering, repairs, and services.
- Create reports on vehicle utilization, mileage tracking, and other metrics as needed.
- Performed accident investigations to determine cause and liability.
Safety Security and Treatment Tecnician
Virginia Center for Behavioral Rehabilitation
Burkeville, VA
01.2017 - 05.2022
- Observe and supervise the residents in the facility.
- Assist in the daily operations of treatment for the facility, and ensure residents are given their medication while in the pill line.
- Maintained accurate documentation of residents' whereabouts and census.
- Ensure that safety protocols are followed at all times within the facility, and report any incidents immediately to the supervisor.
- Document observations and concerns for residents in observation notes and incident reporting.
- Track resident movement on and off the unit by documenting times and destinations.
- Ensure a safe and secure environment for residents, adhering to facility safety protocols.
Transportation Security Officer
Virginia Center for Behavioral Rehabilitation
Burkeville, VA
01.2012 - 01.2017
- My primary function is to maintain a safe and orderly operation while transporting residents to and from outside appointments. When serving as a role model, you shall execute authority in the performance of your duties in a professional, tactful, and diligent manner. In an instance, you must remain fully aware of your surroundings, keep control of your equipment, and keys. Keep consulting, controlling, and watching the resident at all times.
- Identified suspicious behavior.
- Assist residents in and out of vehicles with the use of wheelchairs, or other medical equipment.
- Provided resident care during transport to ensure safety and comfort.
- Inspect vehicles for cleanliness and vehicle maintenance before each transport.
- Adhere to all safety protocols when transporting residents, in order to minimize the risk of injury or illness.
- Dispose of contaminated materials properly after each transport, according to established protocol, if needed.
- Perform basic first aid if needed during transport process.
Security Officer
Virginia Center for Behavioral Rehabilitation
Burkeville, VA
08.2007 - 01.2012
- Ensure the safety of the facility for staff and residents by securing a safe environment so that treatment may be provided at the highest degree of professionalism.
- Monitor surveillance cameras, and respond to suspicious activity.
- Conduct regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforce access control measures in accordance with established procedures.
- Respond to alarms and conducted investigations as required.
- Confirm visitor identification prior to granting entry into the building.
- Maintain accurate logs of all security-related activities.
- Provide escorts for visitors as needed throughout the facility.
- Perform first aid and CPR when necessary, during emergency situations.
- Participate in training sessions to stay up to date on current security trends and best practices.
- Greet staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepare detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitor entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operate communication systems between officers stationed throughout the facility.
- Address problems quickly and reported clear information while working under minimal supervision.
Education
High School Diploma -
Nottoway High School
Crewe, VA06-1999
Skills
- Correction action planning
- Safety procedures
- Compliance certifications
- Communication proficiency
- Customer service
- Materials inspection
- File management
- Establishing and enforcing policy
- Verbal and written communication
- Risk management
- System inspection
- Documentation and reporting
Affiliations
- Leadership and Management Pathways Program (LAMPP)
- Virginia Public Sector Leader (VPSL I)
- Property Committee
- Environment Care Committee
- Emergency Management Committee
Accomplishments
- OSHA 30
- Basic Life Support (CPR)
- Therapeutic Options Training (TO)
- Stop the Bleed training
- National Fire Alarm and Signaling Code (NFPA 72)
Certification
- Basic Safety Officer Certification
Languages
English
Professional
Timeline
Quality Assurance Specialist/Assistant Safety Officer
Virginia Center for Behavioral Rehabilitation
05.2022 - Current
Safety Security and Treatment Tecnician
Virginia Center for Behavioral Rehabilitation
01.2017 - 05.2022
Transportation Security Officer
Virginia Center for Behavioral Rehabilitation
01.2012 - 01.2017
Security Officer
Virginia Center for Behavioral Rehabilitation
08.2007 - 01.2012
- Basic Safety Officer Certification
High School Diploma -
Nottoway High School
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