Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanee Harvey

Sunrise,FL

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

12
12
years of professional experience

Work History

Client Care Specialist/Team Leader Manager

Max Home Inspections
07.2019 - 06.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.

Verification Specialist

Colonial Van Lines
10.2016 - 07.2019
  • Verified client information by analyzing existing evidence on file.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Managed high-volume insurance verifications within pressured timeframes for productive operations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Sales Representative

Royal Seas Cruises
01.2016 - 09.2016
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Event Coordinator Assistant

Western Community Center
06.2012 - 08.2012
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Coordinated with over vendors and event contributors, caterers and transportation services.
  • Coordinated schedules and timelines for events.
  • Recruited new volunteers and assisted with scheduling.

Teachers Assistant

Broward Convention Center
06.2011 - 08.2011
  • Front pass guard for special events.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Handed out classroom materials, like pencils, paper, and crayons.

Education

High School Diploma -

Western High School
Weston
06.2011

Skills

  • Employee Recognition
  • Decision Making
  • Conflict Resolution
  • Educational Opportunities
  • Leading Team Meetings
  • Youth Support
  • Communication Skills
  • People Management
  • Leadership

Timeline

Client Care Specialist/Team Leader Manager

Max Home Inspections
07.2019 - 06.2023

Verification Specialist

Colonial Van Lines
10.2016 - 07.2019

Sales Representative

Royal Seas Cruises
01.2016 - 09.2016

Event Coordinator Assistant

Western Community Center
06.2012 - 08.2012

Teachers Assistant

Broward Convention Center
06.2011 - 08.2011

High School Diploma -

Western High School

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Shanee Harvey