Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanee Mason

Indianapolis,IN

Summary

Dynamic professional with a proven track record at Aramark, excelling in customer service and operational efficiency. Adept at multitasking and enhancing workflow, with strong communication skills. Successfully implemented inventory management strategies, reducing waste by 15%. Quick learner with a positive attitude, committed to delivering exceptional service and fostering team collaboration.

Diligent [Desired Position] with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.

Overview

6
6
years of professional experience

Work History

Food Service Worker /Customer Service Representative

Aramark
08.2024 - Current
  • Prepared and served food items in accordance with health and safety regulations.
  • Assisted in maintaining cleanliness and organization of work areas to ensure efficient operations.
  • Operated kitchen equipment safely and effectively, adhering to standard operating procedures.
  • Provided excellent customer service by responding promptly to inquiries and fulfilling orders accurately.
  • Conducted inventory checks to monitor stock levels and reported shortages to management promptly.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Executive Assistant to the Chairman and CEO

Resilient Real Women of God INC.
02.2020 - Current
  • Coordinated executive schedules, ensuring optimal time management and prioritization of critical tasks.
  • Managed correspondence for Chairman and CEO, maintaining confidentiality and professionalism in all communications.
  • Organized board meetings, preparing agendas and materials to facilitate productive discussions and decision-making.
  • Developed streamlined office procedures, enhancing operational efficiency and improving workflow across departments.
  • Implemented project tracking systems to monitor progress of strategic initiatives, ensuring timely completion of objectives.
  • Managed complex calendars successfully, accommodating last-minute changes and ensuring timely attendance to all appointments.
  • Liaised with stakeholders to gather insights, supporting informed decision-making at the executive level.

Food Service Worker

Aramark
03.2019 - 04.2020
  • Prepared and served meals while ensuring compliance with health and safety standards.
  • Assisted in inventory management, tracking stock levels, and minimizing waste.
  • Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
  • Collaborated with team members to enhance workflow and service delivery.
  • Trained new staff on food preparation techniques and safety protocols.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.

Education

General Studies

New Beginnings INC.
Indianapolis, IN
08-2010

Associate of Science - Human Services

Ivy Tech Community College of Indiana
Indianapolis, IN
08-2014

Certificate - Medical Front Office/ Medical Coding & Billing

Med Certs
Indianapolis, IN
11-2019

Nursing Aide Assistant - Nursing Education

Hardon's Universty
Indianapolis, IN
03-2022

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong communication skills
  • Positive attitude and energy

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Food Service Worker /Customer Service Representative

Aramark
08.2024 - Current

Executive Assistant to the Chairman and CEO

Resilient Real Women of God INC.
02.2020 - Current

Food Service Worker

Aramark
03.2019 - 04.2020

General Studies

New Beginnings INC.

Associate of Science - Human Services

Ivy Tech Community College of Indiana

Certificate - Medical Front Office/ Medical Coding & Billing

Med Certs

Nursing Aide Assistant - Nursing Education

Hardon's Universty

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