Shanee Spencer
New Rochelle,NY
Summary
Experienced level headed professional with over 15 years of experience in customer service. I am a strong believer In leading with compassion and the effectiveness of staying calm in difficult situations. My objective is to secure a role. Where I can use my experience to resolve customer issues and foster a positive relationships with the clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hudson Valley Women’s Medical Group
Yorktown Heights, NY
09.2019 - Current
- Offered advice and assistance to patients , paying attention to special needs or wants.
- Maintained accurate and current patient account data with manual forms processing and digital information updates.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
Home Health Aide
Any-Time Home Care Inc
White Plains, NY
12.2012 - Current
- Maintained a clean, safe and well-organized patient environment.
- Ensured safety and well-being of each patient in alignment with care plan.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Supervised daily activities and provided assistance when needed.
- Monitored vital signs, such as blood pressure and pulse.
- Maintained accurate records of patient care, condition, progress and concerns.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
- Assisted with patient transfer and ambulation.
- Followed safe lifting techniques and individual resident lifting instructions.
Certified Home Health Aide
Able Health Care Services Inc
White Plains, NY
11.2011 - 01.2013
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Cooked appetizing and satisfying meals and snacks.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
- Assisted with patient transfer and ambulation.
- Assisted in cleansing enemas, catheterization and bladder irrigations.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Customer Service Clerk
A&P supermarket
Mamaroneck , New York
02.2009 - 03.2011
- Answered an average of six calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Cashier
Costco Wholesale
Port Chester, NY
09.2006 - 12.2008
- Trained new cashiers on procedures, customer service and sales techniques.
- Received customer payments.
- Greeted customers promptly.
- Operated a cash register for cash, check and credit card transactions with 95% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Verified that all customers received receipts for their purchases.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with the management team to implement the proper division of responsibilities.
Education
High School Diploma - undefined
New Rochelle High School
New Rochelle, NY2005
Nursing
Westchester community college
09.2006
Skills
- Quick learner
- Self-motivated
- Extremely organized
- Dementia and Alzheimer's knowledge
- Trustworthy companion
- Compassionate
- Efficient and reliable team player
- Hospice and palliative care experience
Certification
- Home Health Aid Certified (HHA)
Reference:
Upon reguest.
Timeline
Medical Assistant
Hudson Valley Women’s Medical Group
09.2019 - Current
Home Health Aide
Any-Time Home Care Inc
12.2012 - Current
Certified Home Health Aide
Able Health Care Services Inc
11.2011 - 01.2013
Customer Service Clerk
A&P supermarket
02.2009 - 03.2011
Cashier
Costco Wholesale
09.2006 - 12.2008
High School Diploma - undefined
New Rochelle High School
Nursing
Westchester community college