A motivated leader with strong organizational and prioritization abilities. Highly independent and responsible professional with a proven track record of effectively managing and leading individual projects. Thrives in a fast-paced remote environment, collaborating seamlessly with any given team. Possesses excellent time management and communication skills, contributing to a fully distributed work setting. Demonstrates a keen sense of curiosity and enjoys problem-solving. Committed to continuous professional growth and contributing to the success of initiatives beyond my role.
Hi, I’m
SHANEEN MYVETT
Los Angeles,California
Summary
Overview
11
years of professional experience
Work History
Scotiabank
Business Banking Manager
11.2017 - 09.2018
Job overview
- Represented bank at community events to establish strong ties and promote business.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Set risk management policies to mitigate bank losses.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Met with customers to assess needs and propose customized solutions.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Structured and finalized secured and unsecured loans.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Scotiabank
Cross Border Adjustor/Collections
03.2008 - 11.2017
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented customer payment interactions and account statuses for future reference.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Scotiabank
Teller
06.2007 - 03.2008
Job overview
- Resolve problems or discrepancies concerning customers’ accounts
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
St. John’s College Junior College
Associates from CAPE Accounting
University Overview
Graduated as honor student
St. Catherine’s Academy
High School Diploma from Accounting with Integrated Science
University Overview
Graduated as honor student, 8 CXC Passes
Skills
- Relationship oriented
- Meet deadlines in a timely manner
- Team player: my personal mission statement: One Team One Goal
- Proficient in Microsoft Office, Excel, PowerPoint, Database, Green Screen, Radar, Creating detailed Reports
- Highly Responsible & Reliable
- Self Motivated
- Customer focused
- Goal oriented/attention to details
- Strong presentation and communication skills
- Problem Solver
Additional Information
Additional Information
- AWARDS & RECOGNITION , Certificate of Participation- Leadercast 2017, Belize Best of the Best Top Individual 2016, Belize Outstanding Performance 2015, Belize Best of the Best Top Individual 2011, Belize
Timeline
Business Banking Manager
Scotiabank
11.2017 - 09.2018
Cross Border Adjustor/Collections
Scotiabank
03.2008 - 11.2017
Teller
Scotiabank
06.2007 - 03.2008
St. John’s College Junior College
Associates from CAPE Accounting
St. Catherine’s Academy
High School Diploma from Accounting with Integrated Science
Similar Profiles
Radhika NarayananRadhika Narayanan
Officer III, Commodities Wind-down Operations at ScotiabankOfficer III, Commodities Wind-down Operations at Scotiabank
Madhav MakkerMadhav Makker
Senior Customer Experience Associate at ScotiabankSenior Customer Experience Associate at Scotiabank
Laurel KruselLaurel Krusel
Senior Financial Advisor at ScotiabankSenior Financial Advisor at Scotiabank
Ariel Aurélien TeboulAriel Aurélien Teboul
Senior Financial Advisor & Banking Specialist at ScotiabankSenior Financial Advisor & Banking Specialist at Scotiabank
Alexis ChavezAlexis Chavez
Project Manager/Supervisor at ELK DevelopmentProject Manager/Supervisor at ELK Development