Shaneice Phillips
Milwaukee
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Evs Housekeeping Specialist
Ronald Mcdonald House Charities Eastern Wisconsin
12.2023 - 03.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Personal Care Worker
Alpha Personal Care Agency
07.2018 - 03.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided light housekeeping needs.
EVS Housekeeper
Froedtert Hospital
04.2020 - 02.2021
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Personal Care Worker
Ilife
10.2013 - 08.2017
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided light housekeeping needs.
Education
GED -
Matc
Milwaukee, WI01.2024
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Certification
Mental Health First Aid
Timeline
Evs Housekeeping Specialist
Ronald Mcdonald House Charities Eastern Wisconsin
12.2023 - 03.2024
EVS Housekeeper
Froedtert Hospital
04.2020 - 02.2021
Personal Care Worker
Alpha Personal Care Agency
07.2018 - 03.2022
Personal Care Worker
Ilife
10.2013 - 08.2017
GED -
Matc
Mental Health First Aid
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