Shaneik Buchanan
Greensboro,NC
Summary
Dynamic and customer-focused retail professional with over two years of experience in delivering exceptional service and ensuring efficient store operations. Proven track record of enhancing customer satisfaction through proactive problem-solving, effective communication, and advanced sales techniques. Expertise in inventory management, maintaining a safe and organized environment, and fostering teamwork to achieve store objectives. Committed to leveraging retail knowledge and a positive attitude to make a meaningful impact in a fast-paced retail environment.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
T-Mobile
09.2025 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
Mobile Associate
T-Mobile
06.2025 - 08.2025
- Delivered exceptional customer service as a Mobile Associate at T-Mobile, consistently resolving complex issues to enhance customer satisfaction.
- Developed and executed strategies to improve customer engagement and satisfaction, contributing to higher customer loyalty.
- Built and maintained strong relationships with key stakeholders, promoting effective communication and collaboration across teams and departments.
Front Desk Receptionist
LA Fitness
06.2025 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales & Returns Associate
Party City
06.2023 - 02.2025
- Processed returns and exchanges accurately, following company policies and securing returned merchandise.
- Operated POS systems for transactions, adjustments, and gift card redemptions.
- Maintained clean, organized return areas and communicated return issues with management.
- Lifted and moved inventory up to 20 lbs and supported team in meeting daily operational goals.
Security Guard
Allied Universal Security Services
02.2023 - 05.2023
- Patrolled store property and monitored security systems to ensure customer and employee safety.
- Responded to incidents calmly and efficiently, maintaining a secure and welcoming environment.
- Prepared detailed reports on safety issues, inventory concerns, and suspicious behavior.
Omni Associate/Cashier
Kohl's
06.2021 - 03.2022
- Handled register transactions and supported return desk operations.
- Assisted with order fulfillment, packaging, and processing returns.
- Maintained product integrity by organizing and securing merchandise.
- Worked flexible shifts to meet seasonal and business needs.
Education
Bachelor of Arts - Psychology, Minor in Criminal Justice
North Carolina A&T State University
Greensboro, NC5 2026
High School Diploma - undefined
Penn Wood High School
Lansdowne, PA6 2022
Skills
- Department reset
- Sales goals attainment
- Handling returns, exchanges & adjustments
- Time management & multitasking
- Reliable, team-oriented, and quick to learn
- Customer service & communication
- Stock organization & workspace upkeep
- Basic tech: Microsoft Office & Google tools
- POS system &return register experience
Timeline
Retail Sales Associate
T-Mobile
09.2025 - Current
Mobile Associate
T-Mobile
06.2025 - 08.2025
Front Desk Receptionist
LA Fitness
06.2025 - 08.2025
Sales & Returns Associate
Party City
06.2023 - 02.2025
Security Guard
Allied Universal Security Services
02.2023 - 05.2023
Omni Associate/Cashier
Kohl's
06.2021 - 03.2022
High School Diploma - undefined
Penn Wood High School
Bachelor of Arts - Psychology, Minor in Criminal Justice
North Carolina A&T State University