Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaneika Epps

LaGrange,USA

Summary

An optimistic and professional individual who seeks a position in leadership, communication, and customer service skills

Experienced with operating and maintaining various types of production machinery. Utilizes technical skills to troubleshoot and resolve mechanical issues swiftly. Knowledge of safety standards and procedures to maintain secure working environment.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Real Estate Sales Operator

American Homeshield
01.2020 - 03.2021
  • Provided exceptional after-sales support, fostering long-term customer loyalty and repeat business.
  • Developed custom proposals tailored to individual client needs, demonstrating a thorough understanding of their unique requirements.
  • Built strong client relationships through excellent customer service and consistent follow-up on inquiries.
  • Delivered engaging product presentations that successfully closed deals and increased sales volume.

Picker

PetSmart Distribution
08.2017 - 11.2018
  • Picked orders in racks and prepared them to be loaded onto distribution truck
  • Carefully handled merchandise to make sure it safely made it to its specific area
  • Analyzed inventory by stocking, documenting, and counting the materials that may be needed
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.

Comm Line Operator(Team Lead)

InterCall
03.2014 - 10.2017
  • Placed clients into conference calls to ensure that their needs and wants were provided
  • Created and engaged in conference calls while maintaining a positive and professional attitude
  • Contributed effective customer service to all callers and call operators

Machine Operator

Freudenberg-NOK Sealing Technologies
06.2012 - 03.2014
  • Produced and inspected parts to ensure that they were up to their capabilities to produce
  • Maintained key roles to keep production lines running smoothly and efficiently
  • Tested and analyzed parts to guarantee safety guidelines

Education

High School Diploma -

Callaway High School
LaGrange, GA
05.2009

Skills

  • Excels at tasks requiring the use of Microsoft Office (ie Word, PowerPoint, Excel)
  • Able to adapt to environment quickly and effectively; fast learner
  • Demonstrates openness and inclusiveness between peers and co-workers to ensure an efficient work environment
  • Provides exceptional customer service by being professional, respectful, and reliable to all customers/clients
  • Goal-oriented mindset
  • Effective negotiation
  • Sales strategy development
  • Team leadership
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities

Timeline

Real Estate Sales Operator

American Homeshield
01.2020 - 03.2021

Picker

PetSmart Distribution
08.2017 - 11.2018

Comm Line Operator(Team Lead)

InterCall
03.2014 - 10.2017

Machine Operator

Freudenberg-NOK Sealing Technologies
06.2012 - 03.2014

High School Diploma -

Callaway High School

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