Shaneika Johnson
Winter Haven
Summary
Hardworking Economic Self Sufficient Specialist versed in connecting eligible individuals and families with public assistance benefits. Exceptional history of building rapport with community organizations to foster seamless communication. Offering 22 years in support roles combined with superior case management and client advocacy skills.
Overview
24
24
years of professional experience
Work History
Economic Self Sufficiency Specialist
Department Of Children And Family Services
10.2005 - Current
- Apply laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and case administration of these programs.
- Communicate with others to obtain and verify information concerning eligibility.
- Detect and evaluate potential fraudulent situations.
- Enter data accurately into a computerized system.
- Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness.
- Read, understand, apply complicated and detailed regulations, and policy directives.
- Perform variety of mathematical computations accurately and rapidly.
- Establish and maintain cooperative working relationships with the public and staff.
Interviewing Clerk
Department Of Children And Families, State Of Florida
09.2004 - 10.2005
- Conducted interviews with participants to assess eligibility.
- Answers general inquiry questions related to requirements, application processing, case status, and benefit information.
- Logs customer into computer based system for data collection and customer service resolution, follows established procedures to escalate complex customer inquiries to ensure resolution.
Clerk Typist Specialist
Department Of Children And Family Services
08.2001 - 09.2004
- Print and made copies
- Filed and stored documents
- Sort and distributed mail
- Answered telephone
Education
Associate in Liberal Arts - Liberal Arts
Polk State College
Winter Haven, FLSkills
- Flexible and adaptable
- Have positive attitude when faced with difficulties
- Work well under pressure
- Hard and dependable worker
- Case management
- Dependable and Responsible
Timeline
Economic Self Sufficiency Specialist
Department Of Children And Family Services
10.2005 - Current
Interviewing Clerk
Department Of Children And Families, State Of Florida
09.2004 - 10.2005
Clerk Typist Specialist
Department Of Children And Family Services
08.2001 - 09.2004
Associate in Liberal Arts - Liberal Arts
Polk State College
Education
true
Similar Profiles
Luis MercadoLuis Mercado
Procurement Aid at La County Department Of Children And Family ServicesProcurement Aid at La County Department Of Children And Family Services
Latavia BushLatavia Bush
Customer Service Representative at Department of Children and Family ServicesCustomer Service Representative at Department of Children and Family Services
Arely QuinteroArely Quintero
Social Work Intern at Department of Children and Family ServicesSocial Work Intern at Department of Children and Family Services
Gary GiddensGary Giddens
Facilities Manager at Florida Polytechnic UniversityFacilities Manager at Florida Polytechnic University
Erin AbdullahErin Abdullah
Customer Coordinator at The Salt Room Winter HavenCustomer Coordinator at The Salt Room Winter Haven