Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shaneika  Perry

Shaneika Perry

Summary

Being professional with a proven track record in customer service excellence and team training, notably at Applebee's. Expert in enhancing product visibility and quality inspection at Nike, ensuring high standards. Skilled in cash handling and customer complaint resolution, I thrive in fast-paced environments, consistently improving customer relations and operational efficiency.



Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Customer Service Lead

Applebee's
08.2019 - Current

I provide a positive work experiences for not only my coworkers but for our customers as well. Taking calls and making accurate orders for customers. I provide customer support, and ensuring positive experience for customers.

Quality Inspector

Nike
08.2018 - 01.2019
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Inspected [Product or service] with accuracy, reporting problems or defects quickly.
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Communicated with production team members about quality issues.

Publishing Assistant

Pioneer
03.2018 - 07.2018

My key role in publishing assistant is to support within a publishing industry. Help ensure the smooth operation of publishing project whether for books, magazine, visual contents or other media.

  • Assisted coworkers and staff members with special tasks on daily basis.

Merchandiser

Target
06.2017 - 01.2018

As a merchandiser, I focus on enhancing the appearance, availability and visibility of products in retail and environments.

Housekeeping Room Attendant

Marott
08.2017 - 12.2017

Insuring guest rooms and public areas are clean tidy and well mattered..

  • Completed special housekeeping actions such as being on a set schedule.
  • Complete multiply task in a every moving work place.

Education

No Degree - Esthetician

Miller Motte
Fayetteville, NC
05-2012

Skills

  • Customer service excellence
  • Team training and development
  • Call flow maximization
  • Customer complaint resolution
  • Cash handling
  • Customer relations

Timeline

Customer Service Lead

Applebee's
08.2019 - Current

Quality Inspector

Nike
08.2018 - 01.2019

Publishing Assistant

Pioneer
03.2018 - 07.2018

Housekeeping Room Attendant

Marott
08.2017 - 12.2017

Merchandiser

Target
06.2017 - 01.2018

No Degree - Esthetician

Miller Motte
Shaneika Perry