Shaneika Seymore
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
A& S Automobile Sales
10.2010 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
Assistant Manager
Lenny’s Sushop
04.2009 - 10.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Floating Manager
Pizza Hut
05.2004 - 12.2010
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Streamlined store operations for improved customer experience and increased sales.
- Reduced inventory discrepancies by conducting regular audits and implementing accurate tracking systems.
- Boosted employee morale through effective communication, recognition, and feedback programs.
- Collaborated with other managers to develop cross-training programs, enhancing workforce flexibility and overall effectiveness.
- Implemented loss prevention measures, significantly reducing instances of theft and shrinkage.
- Conducted regular performance evaluations, providing constructive feedback to staff members for continuous improvement.
- Addressed customer inquiries or complaints promptly, resolving issues to their satisfaction while maintaining a professional demeanor.
- Maintained clean, organized stores by enforcing strict cleanliness standards and overseeing routine maintenance tasks.
- Improved product selection by analyzing sales data trends and adjusting inventory accordingly.
- Assisted in recruiting processes by screening candidates, conducting interviews, and making hiring recommendations based on qualifications.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certification - Family Practice Nurse Practitioner
Remington College
Memphis, TN05.2006
Skills
- Account Updating
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Consultative Sales
- Call Management
- Scheduling
- Software CRM System Proficiency
- Store Maintenance
Timeline
Customer Service Representative
A& S Automobile Sales
10.2010 - Current
Assistant Manager
Lenny’s Sushop
04.2009 - 10.2017
Floating Manager
Pizza Hut
05.2004 - 12.2010
Certification - Family Practice Nurse Practitioner
Remington College
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