Shaneika Walters
Cleveland,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Detail-oriented room attendant dedicated to maintaining high cleanliness standards and guest satisfaction. Proven ability to manage multiple cleaning tasks efficiently while ensuring quality inspections and timely replenishment of supplies.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Room Attendant
Edgewater Beach Hotel
Naples, FL
11.2025 - Current
- Cleaned and organized guest rooms following Intercontinental Hotels Group standards.
- Replenished room supplies, including towels, toiletries, and linens efficiently.
- Reported maintenance issues promptly to ensure guest comfort and satisfaction.
- Collaborated with housekeeping team to maintain high cleanliness standards across rooms.
- Inspected rooms for quality assurance before guest check-in to uphold hotel reputation.
Room Attendant
Intercontinental Hotels Group, Ihg
Cleveland, OH
04.2025 - 11.2025
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Provided guests with information about local attractions and services using a variety of resources.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
Room Attendant
Sandals Montego Bay
01.2021 - 03.2025
- Removed bed sheets and towels from rooms pretreat stains to maintain and restore linen Conditions.
- Completed pre cleaning duties by setting up cleaning Carts with fresh linen,cleaning Supplies and requested guest supplies.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Room Attendant
Riu reggae hotel
01.2017 - 01.2019
- Dusting and polishing furniture.
- Replacing used towels and other bathroom amenities.
- Sweeping and mopping floors.
- Emptying trash containers and ashtrays.
- Updating status of guest rooms on assignment sheet
Supervisor of Operations
Homeaway Villa Montego Bay
01.2012 - 01.2016
- Completed Managerial roles when required.
- Assist with all guest needs.
- Perform check-ins and check-outs as required.
- Maintain current and updated reports (arrivals, departures, in-house guest lists.
- Verify reservations upon guest arrival.
Pastry chef
Sunscape Resorts and Spas
08.2014 - 01.2015
- Prepare dessert.
- Make wedding cakes.
- Prepare lunch menu along with dinner.
- And prepare special desserts for romantic dinner.
Chef
Sunset Beach Resort and spas
08.2012 - 01.2014
- Chopping, slicing and seasoning food practices.
- Chopping, slicing and seasoning food.
- Maintaining cleanliness.
- Selecting and following recipes.
- Plan menus.
Customer service Representative
Alliance One
01.2010 - 01.2012
- Responding to customer inquiries concerning services and products.
- Knowing companies products and services to boost sales.
- Ensuring customer satisfaction and providing assistance when needed.
- Inform customers about product discounts and promotions.
Cashier
Fisher Trucking and Hardware
01.2009 - 01.2010
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items.
Education
High School Diploma -
St. James High School
Skills
- Room cleaning
- Quality inspection
- Supply replenishment
- Guest assistance
- Sanitation standards
- Time management
- Team collaboration
Certification
Heart Trust Academy
Chef Certification - 2014
Timeline
Room Attendant
Edgewater Beach Hotel
11.2025 - Current
Room Attendant
Intercontinental Hotels Group, Ihg
04.2025 - 11.2025
Room Attendant
Sandals Montego Bay
01.2021 - 03.2025
Room Attendant
Riu reggae hotel
01.2017 - 01.2019
Pastry chef
Sunscape Resorts and Spas
08.2014 - 01.2015
Chef
Sunset Beach Resort and spas
08.2012 - 01.2014
Supervisor of Operations
Homeaway Villa Montego Bay
01.2012 - 01.2016
Customer service Representative
Alliance One
01.2010 - 01.2012
Cashier
Fisher Trucking and Hardware
01.2009 - 01.2010
High School Diploma -
St. James High School