Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shaneil Page

Richmond,VA

Summary

Innovative Call Center Representative with 5-6 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

Overview

6
6
years of professional experience

Work History

Customer Service Representative/Call Center

Teleperformance
Richmond, VA
02.2020 - 04.2022
  • At this work from home job i managed to answer calls and assist members with making appointments to get vaccinated or to check and see if it the vaccine was available in their area.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers

Customer Service Representative

Concentrix
Richmond, VA
01.2018 - 02.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.

Customer Service Representative

The Results Companies
Richmond, VA
02.2016 - 12.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High school diploma -

John Marshall High School
Richmond, VA
06.2016

Skills

  • Call center customer service
  • Microsoft excel
  • Live chat support
  • Complaint resolution
  • Technical Support
  • Order fulfillment
  • Account management

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Service Representative/Call Center

Teleperformance
02.2020 - 04.2022

Customer Service Representative

Concentrix
01.2018 - 02.2020

Customer Service Representative

The Results Companies
02.2016 - 12.2017

High school diploma -

John Marshall High School

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Shaneil Page