Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaneiqua Henderson

Summary

Motivated professional with over 20 years of customer service experience, seeking an entry-level position in administration. Adept at multitasking, attention to detail, and delivering results with professionalism and accuracy. I am seeking to advance these skills and expand my knowledge.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food Service/Cashier

Quest Management Group/WSU
10.2023 - Current
  • Address customer concerns and complaints with professionalism and efficiency.
  • Accurately processes cash and credit transactions with strong attention to detail.
  • Provide welcoming assistance to new students and their families.

Catering

Compass Group Management/MVH
03.2020 - 09.2023
  • Planned and coordinated events data to verify client orders.
  • Delivered exceptional customer service through active listening in person and over the phone.
  • Collaborated with colleagues to execute orders on time.
  • Coordinated catering services for special events, collaborating closely with clients to exceed expectations.
  • Managed project timelines, ensuring all tasks were completed accurately and on schedule.

Resident Assistant

10 Wilmington Place
01.2019 - 02.2020


  • Demonstrated empathy, patience, and strong communication skills while fostering trust and rapport with residents.
  • Maintained accurate documentation of care provided and reported changes in residents conditions to supervisors.
  • Provided daily care and assistance to residents with dementia, including personal hygiene, meal assistance, and medication reminders
  • HIPAA training to get understanding of privacy standards.
  • Ensure HIPAA standards at all times.


Food Service

Compass Group/WSU
08.2015 - 12.2018
  • Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Associate of Applied Science - Health Information Management

Sinclair Community College
Dayton, OH
08-2016

High School Diploma -

John H. Patterson Co-op
Dayton, OH
06-1999

Skills

  • Basic typing of 40wpm
  • Data Management & Accuracy
  • Event Coordination & Planning
  • HIPAA Compliance Awareness
  • Collaboration & Teamwork
  • Attention to Detail
  • Healthcare Operations & Process Improvement
  • Documentation & Reporting
  • Client Scheduling & Appointment Setting
  • Healthcare Privacy & Confidentiality

Certification

BLS 2/2026

Timeline

Food Service/Cashier

Quest Management Group/WSU
10.2023 - Current

Catering

Compass Group Management/MVH
03.2020 - 09.2023

Resident Assistant

10 Wilmington Place
01.2019 - 02.2020

Food Service

Compass Group/WSU
08.2015 - 12.2018

Associate of Applied Science - Health Information Management

Sinclair Community College

High School Diploma -

John H. Patterson Co-op

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Shaneiqua Henderson